For the past weeks I have confirmed about 16 000 matches and received a green SmartMatch symbol, top left, in the record. Yesterday I compared a few matches and it all worked out just fine. Today, when I press the green symbol, I get NO matches in the list where there shoud be names of other family trees AND when I return to my family tree the green symbol for that person i GONE!!! I have ONLY uploaded an updated family tree NOT a new one. So for the second time over 20 000 Smart Matches are gone!!!! This is getting totally unacceptable.
This is totally insane!!!!!!!!!!! Yesterday i confirmed over 1000 matches and today, so far, around 150. The green symbol appears in the matched records BUT, when I push it there are NO matches for that record and when I go back to the record the green symbol is gone!!! So again, everything I did yesteday was a waste of time. For ALL of my earlier comfirmed matches I get the error messasge "There are no Samart Matches for........" and I KNOW they have been comfirmed and matched to SEVERAL other family trees.
I would appreciate some kind of answer/explanation from the MyHeritage team. In my opinion, this is totally unaccetable, especially as I pay for a Premium account.
Thank you for writing to us.
Please note that for big trees as yours the Smart Matches might have a small 'delay' since they are recalculated and updated every time the person makes a change on his/her tree.
I have manually updated your smart matches, so if in 48 hours you still see matches that are still pending, please contact me again.
Hope this helps. Please do not hesitate to contact us directly to firstname.lastname@example.org me for further comments or questions.