I'm sorry. I don't remember how I started Smart Matches on here. I'm not very good with computer and was just lucky I found this place where I could put in my information and they do most of the work. Maybe you could ask the people who are in charge. Somewhere it says how to ask for Support from them, rather than just the people who are members. But the first thing I would do is try to delete the Smart Matches that you have and start from the beginnng again. They told me to "run Smart Matches again" . So I'm sure it can be done. I just have to find out how to do it also. :) I will reply again if I find the right place to go to start matching again.