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Questions by using the Timebook
Ingrid Bersan
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I am anewuser ofMyHerritageand havejust upgradedto the PremiumPlusfor accessto, amongotherTimeBook.But I havea littletrouble gettingit to workas expected.I do not knowwhat I'mdoing wrongand hope thatthere issomebody in this forumthat can helpme.My problem isthe formation ofmultiple pages onthe same personwhodoes nothave the samepicture content.Itapplies to peoplewhohave multiplerelationshipseg.a biologicalfather, and laterget a newdador for personswho have entered intoseveralmarriages.In these casesformedseveralpages ofTimebook.Is it not possiblethat there are onlyformedone pageperperson, so thatwhen I chooseatidsbogfor the personorthe personchoosesin the TOCsogetall the picturesrelated tothe persontogether and notscattered throughout thetimethe book?When I've importedan image inTreeBuilderassignerIpicturethe charactersin the picture,is thiswrong?Thank you in advancefor your help.
Ingrid Bersan
Danmark
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RE: Questions by using the Timebook
Aviv Ben-Arie
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Hi Ingrid,

Thank you for writing to us.

Can you please give me a more specific example?

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
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3
RE: Questions by using the Timebook [2]
Ingrid Bersan
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Hi Aviv

Thanksfor Your feedbackand Yourhelp.I have had4relationshipswhere I'vebeen married tothethirdI have registeredasdivorced myfirst husband, whom Ihadadaughter.I livedin a relationshipwith another man, whom Ihad a son.That is to saythat myson isbornout of wedlock.So we havenotbeen marriedand Ihave therefore usedthe relationshippartners.Imarried mysecondhusband, whoadoptedtwochildren.Therefore, I haveregisteredmyself asdivorcedfrom him.I am nowmarried for thethirdtime.When I want tospendtimebook forme ormy childrenoccursbothchildren6-7 timesin the book on site names: Photos of xxxxxx.I do not understandcompletely.I loadedmy picturesto FamilyTreeBuilderandAssignedpicturesfor the children.In somecases,other familymembers inthesephotographsaretaggedon theWeb site. I expectthat it isme whois doing somethingwrong,as allother functionalityin FamilyTreeBuilderor on theWeb siteworks sogreat.

What can I do so each children are in the book one time? I'motherwiseveryhappy to usethe programs andlook forward to the familybook comein my language(danish).Thanks foryour help.Sincerely

Ingrid Bersan

Ingrid Bersan
Danmark
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4
RE: Questions by using the Timebook [3]
Aviv Ben-Arie
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Hi Ingrid,

Does this happen only for your own children? Did you check the tree itself to see that each child is entered only once? Do the children appear in the correct context, with the correct set of parents each time? 

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
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5
RE: Questions by using the Timebook [4]
Ingrid Bersan
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Hi Aviv

I have checked the tree, each child is only entered once. The children appear in vorrect context.

I think the problem is thar it causes problems in the time book, when a parent has had multiple marriages og partners even if the children are not relatede to other than the biological parents.

When I use the time book with my children as a star the time book is correct. When I use the time book with myself as a star the same sections with my children appears 4 times - equivalent to the number of marriages/partners, ad I had.

When I use the time book with one of my former spouses as a star and the are also married again appears my kids 2 times.

It looks as though there is a bug in the program so that is shows the children of each marrigages/partnerships even though the kids are only related to me as a mother and theis biological father.

It would be graet if the kids are acting only 1 time in the timebook.

Best regards

Ingrid

Ingrid Bersan
Danmark
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6
RE: Questions by using the Timebook [5]
Aviv Ben-Arie
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Hi Ingrid,

Thank you for the details,  I will pass this information to the person in charge of the Book Report.

Regards,

Aviv

MyHeritage.com  

Aviv Ben-Arie
Israel
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7
RE: Questions by using the Timebook [6]
Ingrid Bersan
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Hi Aviv

Can You give me a status on my question related to the Time Book? 

I am amaized that I did not hear anything from You after more than 1 month. When I opgraded to Premium Plus, You wrote that some of the benefits were quick support and my requiries would receive high priority.

Please give me answer on my question.

Best regards

Ingrid Bersan 

Ingrid Bersan
Danmark
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8
RE: Questions by using the Timebook [7]
Aviv Ben-Arie
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Hi Ingrid,

I'm sorry that we were unable to resolve this issue yet. I will let you know personally when we will be able to do so.

We do take note of all comments submitted and try our best to resolve all issues, however there are many.

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
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