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Site that is not mine, but says it is
Lyn Heidel
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A little confusing.  I have my family site and that is alll.  Somehow I am the owner of another family site.  Can someone help as I have had requests to add members that do not belong to me.

 

Thanks!

Lyn

Lyn Heidel
Texas
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2
RE: Site that is not mine, but says it is
Lior Shaked
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Hi Lyn,

Thank you for writing to us.

I apologize for the delayed response.

I can see that you are now manager of two sites: Wrenn Family Website and Clemons Web Site (Created by Joan Mooneyham Clemons). Please explain which site is not yours so that I can assist you further.

Regards,

Lior

MyHeritage team 

 

 

Lior Shaked
Israel
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3
RE: Site that is not mine, but says it is [2]
Lyn Heidel
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Hi,

Thank you so very much!  The Wrenn Family site is mine and the Clemons Site is not mine.  I am in need of a little more research in this and am needing to know if when I renewed, was it mistakenly applied to the Clemons web site.

Again I thank you!

Lyn 

 

Lyn Heidel
Texas
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4
RE: Site that is not mine, but says it is [3]
Lior Shaked
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Hi Lyn,

Thanks for the reply.

I see that you haven't renewed any site since November 2010, when you upgraded your Wrenn family site. That is why your site is currently expired.

Kind Regards

Lior

MyHeritage team 

Lior Shaked
Israel
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5
RE: Site that is not mine, but says it is [4]
Lyn Heidel
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Ok, I understand about the Wrenn site.  I am not satisfied with no answer about the Clemmons site which is not mine.

I also would like to have the Wrenn site fixed so I can see it because I am not renewing until this is resolved.

Thank you.

Lyn Heidel
Texas
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6
RE: Site that is not mine, but says it is [5]
Lyn Heidel
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Hi, yes please demote me from the Clemmons site.  It was NEVER mine, and thank you.

I know the Wrenn site is expired.  I tried to find out if in renewing the Wrenn site it was credited to the Clemmons site and have gotten no answer. 

In the future once this mess gets straigtened out I may renew.  Until then I would like to view my Wrenn site without it being masked.  Is there a way to reset it?  Before I became a premium member I still could see everything even if I had too many people.

Thanks for anything you can do.

 

 

Lyn Heidel
Texas
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7
RE: Site that is not mine, but says it is [6]
Lior Shaked
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Hi Lyn

Thank you for the answer.

I demoted you from the Clemmons site and unmasked the Wrenn site for you.

Regards

Lior

MyHeritage team 

Lior Shaked
Israel
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8
RE: Site that is not mine, but says it is [7]
Lyn Heidel
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Thank you!!!
Lyn Heidel
Texas
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9
RE: Site that is not mine, but says it is [5]
Lior Shaked
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Hi Lyn, 

Thank you for the reply.

If you would like to stop being a site manager of   Clemmons site, I can demote you to be just a site member. Your Wrenn site is currently masked because it's Premium plan expired and it is over the limit for a basic site of 250 people.

Please let meknow what I can help you with.

Regards

Lior

MyHeritage team 

Lior Shaked
Israel
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