In most of my records (on my PC) i have hte little green symbol for "matches" on top, to the left, just under the name of the person. I have clicked that symbol earlier and have seen a long list of other family trees with matches to that person. But today, for all of my perseons with that symbol i get a messaage that there are NO matches for that person!!!! I press the "Update" button but no change. I choose "Compare" but swtill nothing.
Where have all my matches gone? Why does it show a "match button" in the record but no matches? I KNOW that there are lots of matches, also verified from other persons, but even they don't show up.
Please note that the Smart Matches might have a small 'delay' since they are recalculated and updated every time the person makes a change on his/her tree.
I have manually updated your smart matches, so if in 48 hours you still see matches that do not exist any more or opposite you do not see matches that exist, please contact me again.
Hope this helps. Please do not hesitate to contact us directly to: support@myheritage.com for further comments or questions.
