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The green symbol "matches" in a record.
member
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In most of my records (on my PC) i have hte little green symbol for "matches" on top, to the left, just under the name of the person. I have clicked that symbol earlier and have seen a long list of other family trees with matches to that person. But today, for all of my perseons with that symbol i get a messaage that there are NO matches for that person!!!! I press the "Update" button but no change. I choose "Compare" but swtill nothing.

 Where have all my matches gone? Why does it show a "match button" in the record but no matches? I KNOW that there are lots of matches, also verified from other persons, but even they don't show up.

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2
RE: The green symbol
Jblonar
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I have the same problem; I've found that if you delete the person's name, press okay, then go reenter the name that will solve the problem
Jblonar
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3
RE: The green symbol [2]
member
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Unfortunately that didn't help.

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4
RE: The green symbol [3]
Ilana Bierman
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Dear Jack.

Thanks for writing in our forum.

Please note that the Smart Matches might have a small 'delay' since they are recalculated and updated every time the person makes a change on his/her tree.

I have manually updated your smart matches, so if in 48 hours you still see matches that do not exist any more or opposite you do not see matches that exist, please contact me again.

Hope this helps. Please do not hesitate to contact us directly to: support@myheritage.com for further comments or questions.

Best regards,

Ilana

 

Ilana Bierman
Venezuela
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5
RE: The green symbol [4]
Jblonar
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Could the same be done for me?
Jblonar
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6
RE: The green symbol [5]
Ilana Bierman
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Done! :) I just want to clarify that this not happen will all trees only in a some cases and when the tree is really big as yours.

 Many thanks!

 Ilana

MyHeritage.com Team

Ilana Bierman
Venezuela
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7
RE: The green symbol [6]
Jblonar
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Thanks
Jblonar
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8
RE: The green symbol [7]
Jblonar
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I'm still having the same issue with the smart matches
Jblonar
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9
RE: The green symbol [3]
Jblonar
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That's weird; works for me.
Jblonar
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