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No Smart Matches!
member
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No Smart Matches at all for over 4 days! Yes I have 5000 persons in my family tree, but lost all the matches during a publishing session.
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RE: No Smart Matches!
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Same here!  I uploaded an updated GEDCOM and lost ALL my SmartMatches!!  I've done it before with no problem, the SmartMatches came right back, but this time it's a big problem.  I sent an email to support well over a week ago with no answer.  What gives?  This is starting to tick me off.  I also posted this problem on the Family Pages forum.  I'm going to contact support again.
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3
RE: No Smart Matches! [2]
Aviv Ben-Arie
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Hi Ed,
Thank you for writing to us, and sorry about the delay.
Please note that each time that you publish your tree to the site the Smart Match calculation process is restarted. This means that if you publish your tree very frequently you may experience a large delay in receiving the new Matches. 
I have now made a change in the database so that your site's Matches will be processed faster. Please wait 3 days without publishing a new version of your tree to the site, and you should receive Matches. 
If this does not resolve the problem, please let me know.
Regards,
Aviv
MyHeritage.com Team 
Aviv Ben-Arie
Israel
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4
RE: No Smart Matches! [3]
member
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Aviv,

I uploaded a new GEDCOM to my Family Page.  Whatever you did last time to get the Smart Matches, can you please do it again.  Not sure why you have to adjust something to get Smart Matches faster.  Shouldn't they be that fast all the time?

 

Regards,  Edward

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5
RE: No Smart Matches! [4]
Aviv Ben-Arie
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Hi Edward,

I did that again. I apologize about the delay, it should improve in the near future as we are working on this issue.

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
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6
RE: No Smart Matches! [5]
member
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OK, thanks.  Yes, I see that they showed up.
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7
RE: No Smart Matches! [2]
member
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Yes this is very interesting. As we both have "priority support" we should have an answer in no time...... or? More and more things seems to be questionable but the people at MyHeritage doesn't seem to care. Very frustrating.
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