Same here! I uploaded an updated GEDCOM and lost ALL my SmartMatches!! I've done it before with no problem, the SmartMatches came right back, but this time it's a big problem. I sent an email to support well over a week ago with no answer. What gives? This is starting to tick me off. I also posted this problem on the Family Pages forum. I'm going to contact support again.
Thank you for writing to us, and sorry about the delay.
Please note that each time that you publish your tree to the site the Smart Match calculation process is restarted. This means that if you publish your tree very frequently you may experience a large delay in receiving the new Matches.
I have now made a change in the database so that your site's Matches will be processed faster. Please wait 3 days without publishing a new version of your tree to the site, and you should receive Matches.
If this does not resolve the problem, please let me know.
I uploaded a new GEDCOM to my Family Page. Whatever you did last time to get the Smart Matches, can you please do it again. Not sure why you have to adjust something to get Smart Matches faster. Shouldn't they be that fast all the time?
Yes this is very interesting. As we both have "priority support" we should have an answer in no time...... or? More and more things seems to be questionable but the people at MyHeritage doesn't seem to care. Very frustrating.
