In the middle of publishing my tree to the web, everything freezed and I got an error message telling me about an internal server error. Closed everything down, reconnected and tried to publish again, same error. Closed down my Explorer again, reconnected and......... my family tree was gone and I was greeted with a welcome message to start to add people into my new family tree!!!!!
No problem, I just imported my latest family tree from my P as a GEDCOM file and checked that it was poperly published on the web, photos inkluded. BUT, ALL SmartMatches are lost!!! When I open the SmartMatches tab I get a message that there are NO matches (I have verified over 10.000 the past months) and that I should add more people to get matches!!! Is there any way to get the verified matches back or do I have weeks of work in front of me?
If you haven't got your Smart Matches yet, keep complaining. I finally got mine today after many emails. I'm not going to confirm any Smart Matches until I am completely finished with my tree, because as you know, the Smart Matches reset with every updated tree.
The smart matches are generated when you make a change in your family tree and publish them to your website The data will then be compared with approximately 21 million other family trees at MyHeritage . When you remove the publication of a family tree from your website all related smartmatches with this tree will be deleted as well.