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Trouble confirming Smart Matches
Ilse Dedden
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I am unable to see any links that allow me to either confirm or reject a Smart Match even though I have a premium account. Any advice?
Ilse Dedden
Canada
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RE: Trouble confirming Smart Matches
Lior Shaked
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Hi Ilse,

Thanks for writing.

I fixed this for you.

Let me know if you need more help.

Regards,

Lior

MyHeritage team 

Lior Shaked
Israel
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3
RE: Trouble confirming Smart Matches [2]
Mark Li
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Related question: when I copied some data during a Smart Match, I clicked on the checkbox "Don't Ask Me If I Want To Confirm" (or something like that).  That was a mistake, and I want to uncheck that checkbox but i can't find a settings page to bring it back.  Can you adivse?
Mark Li
Canada
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4
RE: Trouble confirming Smart Matches [3]
Aviv Ben-Arie
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Hi Mark,

Thank you for writing to us.

When you copy information via Smart Matches, the only checkbox that appear is:

Add a source citation to the matching tree 

Are you sure that this is the place with the box you are referring to?

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
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5
RE: Trouble confirming Smart Matches [4]
Mark Li
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Yes, I'm pretty sure that previously when I performed a copy, a dialog popped up saying, "Do you also want to confirm?", along with the option to check the box that says "Don't ask me again."

I guess I can ask the question another way:  when does the dialog box that says, "Do you also want to confirm?" usually appear?

Mark Li
Canada
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6
RE: Trouble confirming Smart Matches [5]
Aviv Ben-Arie
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Hi Mark,

I'm sorry however this does not appear when copying data. Perhaps you are confusing the Smart Matches in the site and in the Family Tree Builder?

 

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
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