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Partial matching problem
FB
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Dear MyHeritage,

I found some interesting: the following names don't provide a Smart Match though I think they should:

Rozália Gergely -> Rozál Gergely

Balázs Kovács -> Balázs Kovács R.

These two people are spouses and their children are already confirmed smart matches. As you can see their names differ a bit, but this should not prevent SmartMatching. 

FB
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RE: Partial matching problem
Rafael Perel
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Hi Bertalan,

Thanks for contacting us.  

There are several reasons why those names are not providing a smart match.  

One reason is if you are the site manager of the two websites in which the smart matches are found, it is important to know we do not match between two websites of the same site manager.  

If you are not the site manager,  it is very possible that the other member does not have their smart matches turned on.   Also, if the other member is privatizing their tree, you will not recieve any indicaton of matches from them. 

Kind Regards,

Rafael  

 

Rafael Perel
Israel
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