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Premium membership not recognized for emailed Smart Matches?????
Martha Scott
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When I first joined MyHeritage, I had the free membership which was limited to 250 people.

Shortly thereafter, I switched to the Premium membership in order to add more than 250 in the family tree, and also to be able to use the Smart Match feature.

However, I am still receiving emails notifying me of Smart Matches, but frequently when I select the link to look at the Smart Matches, I am notified that I do not have Premium membership. 

I need to know how to resolve this issue, such that whenever I respond to an email with Smart Matches, the program recognizes that I have a Premium membership.

Thanks,

Martha Scott 

 

 

 

 

 

 

 

Martha Scott
Gainesville, FL
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RE: Premium membership not recognized for emailed Smart Matches?????
Michal Pilař
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I have similar problem. I've found out, that it happens in case, the Smart Match is on the page, where I am only regular member, and the page is not Premium. It seems, MyHeritage wants that I should pay for somebody else's page, just to be able to contact the matched person. Really awfull. I hope this is only bug, which will be fixed. I pay for my own Premium page, it is meaningless to pay for all pages where I am member, just to be able to contact their matches...
Michal Pilař
Stráž u Tachova, 280
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3
RE: Premium membership not recognized for emailed Smart Matches????? [2]
Ilana Bierman
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Dear Michal,

Thanks again for writing.

I recently replied to a similar post of your. But just in case you did not see it, please find my response below:

Subscription plans are defined per family site and not per account. If you have (or belong) to more than one site and want to have Premium or Premium Plus rights for all of your sites, you must acquire a subscription for each site.

The option to contact a person with whom you share a Smart Match is reserved exclusively for Premium or Premium Plus users. If the site where you belong is basic, and you try to contact other users through the Smart Match feature, you will receive a notice from us saying that you have to acquire a subscription in order to contact the user.

Hope this clarifies. Please feel free to contact us directly to our email: support@myheritage.com for further comments or questions.

Best Regards,

Ilana

Ilana Bierman
Venezuela
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4
RE: Premium membership not recognized for emailed Smart Matches????? [2]
Eric Dalton
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You should be able to see and confirm matches for a basic tree, even if the other person can't.
Eric Dalton
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5
RE: Premium membership not recognized for emailed Smart Matches????? [3]
Martha Scott
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Eric,

What I am responding to are emails I am getting saying that I have a new Smart Match.  When I click on the link in the email, and go to myheritage.com, it asks me to sign in, which I do (with the same user name and password that I have used continuously with both the Regular [Free] membership and with the Premium membership.

When I click on the button to View the Smart Match, I get a message that says I have to purchase a Premium membership, and that my membership is limited to 250 members.

I sent an inquiry to Staff/Admin at MyHeritage.com.  I hope they  come up with a solution.  I think it is a software design issue, since the old "free" and the new Premium account have not coalesced as they should have. 

 If you have any suggestions, please let me know.

Martha Scott 

 

 

Martha Scott
Gainesville, FL
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6
RE: Premium membership not recognized for emailed Smart Matches????? [3]
Michal Pilař
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As I see, my case is a little bit different, I am talking about contacting people, not confirming matches.

Situation: I have Premium and own MyHeritage premium page "A". I am also regular member on nonPremium page "B". Page "B" has some Smart Match with page "C". And now I cannot write to the owner of the page C, MyHeritage shows me only the page, that I have to buy Premium for page "B", but it is not my web! I even cannot ask for membership on page "C". It is silly.

Michal Pilař
Stráž u Tachova, 280
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7
RE: Premium membership not recognized for emailed Smart Matches????? [4]
Ilana Bierman
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Dear Michal,

Thank you for writing to us.

Please note that subscriptions plan are defined per family site and not per account. If you have (or belong) to more than one site and want to have Premium or Premium Plus rights for all of your sites, you must acquire a subscription for each site.

The option to contact a person with whom you share a Smart Match is reserved exclusively for Premium or Premium Plus users. If the site where you belong is basic, and you try to contact other users through the Smart Match feature, you will receive a notice from us saying that you have to acquire a subscription in order to contact the user.

Hope this clarifies. Please feel free to contact us directly to our email: support@myheritage.com for further comments or questions.

Best Regards,

Ilana

 

Ilana Bierman
Venezuela
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