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New Layout--harder to find My Sites--need more than one click
Pat
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Your old system was much better--here's why:

1) I only needed one click to go to My Sites to see all of my sites (I have 10)

2) Many items are more hidden than previously and don't belong under "Apps"

Further improvement is:

1) Allow us to set up our own layouts

2) Add more tabs, not less, to help find sections more intuitively

3) Revert to old colors--this shades of blue has psychological effect of "blue" depressing with very blaaaahhh fonts--not very exciting or memorable.

Pat
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2
RE: New Layout--harder to find My Sites--need more than one click
Eric Dalton
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I only needed one click to go to My Sites to see all of my sites (I have 10)

 

Isn't "My sites" just one click? 

Eric Dalton
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3
RE: New Layout--harder to find My Sites--need more than one click [2]
Pat
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Eric Dalton wrote:

I only needed one click to go to My Sites to see all of my sites (I have 10)

 

Isn't "My sites" just one click? 

Not anymore--you have to Click on Account, Then My Sites
Pat
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4
RE: New Layout--harder to find My Sites--need more than one click [3]
Eric Dalton
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I don't
Eric Dalton
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5
RE: New Layout--harder to find My Sites--need more than one click [4]
Pat
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What does your menu at the top look like?  Mine now says only Home, English Inbox Account.

 

Do you have a screen capture you could attach to a reply?

Pat
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6
RE: New Layout--harder to find My Sites--need more than one click [5]
Pat
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Here is a screen capture of the new format--does anyone else not have this currently?
Pat
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Attachments:
Click to view full size
MHFormatChange.jpg
7
RE: New Layout--harder to find My Sites--need more than one click [6]
Eric Dalton
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No I don't. Maybe you gleaned that from my previous answer. I agree that is a strange and unhelpful change. I wonder if they are rolling out that change bit by bit, which is why you have it and I don't.
Eric Dalton
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8
RE: New Layout--harder to find My Sites--need more than one click [7]
Pat
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Eric Dalton wrote:
No I don't. Maybe you gleaned that from my previous answer. I agree that is a strange and unhelpful change. I wonder if they are rolling out that change bit by bit, which is why you have it and I don't.

Eric,

 Do you still not see this new generic layout?  I am attaching another screen capture--not only is it more difficult to find the My Sites link, but the title of my site now shows incompletely. Very unprofessional and lack-luster.  If you are still not seeing this, then wondering how they are deciding which sites are changed over?

Pat
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Attachments:
Click to view full size
MyHeritageNewL ayoutFeb2012.jp...
9
RE: New Layout--harder to find My Sites--need more than one click [8]
Eric Dalton
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Mine finally changed overnight.
Eric Dalton
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10
RE: New Layout--harder to find My Sites--need more than one click [8]
Eric Dalton
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No, mine still hasn't changed.
Eric Dalton
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11
RE: New Layout--harder to find My Sites--need more than one click [7]
Pat
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That's very, very interesting.  Well, they picked someone who can't complain via the Help Center because I have been complaining for months about not being able to view the contact form to send email to support.  I have Firefox 10 and they cannot see the issue--which is most of the form is cut off.

 So this is the only place to complain for me.  

 I will try just emailing by replying to another answer on another issue and include the same screen capture.

 Thanks for the feedback,

Pat

Pat
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12
RE: New Layout--harder to find My Sites--need more than one click [8]
Rhianna W
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Thank you for your comments.

Your discussion is exactly the feedback we are looking for. 

Currently only a small portion of MyHeritage users are exposed to the new site layout - this is the reason some of you see it and some don't - specifically because we want to monitor what you have to say about the changes.

We'll soon release a blog post and video highlighting the changes.

Pat, in regard to your specific complaint about not being able to contact support I checked our ticketing system to make sure the support team is answering you. You're a long time and loyal customer after all.

You are one of the people who have the most support requests I've seen to date. I think we'll have to find a special gift for you for having the most support requests - 91! :)

I see you have been helped by every person on the support team at least once as well as developers and other people on the MyHeritage team. We're really happy about the fact that you use the system extensively enough to have a lot of questions and especially that you share them on the forums for other users to see.

You're right though about the problem you're having with the contact form in Firefox. I'm investigating with the developers that programmed the help widget where you have problems to get this fixed for you.  In any case, you already have support's email address so you can get in touch with us any time you need, right?

Here is a link to the video walkthrough of the new site design: http://www.youtube.com/watch?v=Vw1ZbAgBWXA

Rhianna W
Tel Aviv, Israel
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13
RE: New Layout--harder to find My Sites--need more than one click [9]
Pat
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Here is one comment I just got from a site member (I think this is just the tip of the iceberg):

 "I agree on the “unfavorable” My Heritage site changes. I have yet to find the information in their big purchase of any value and more difficult to get any information at all.  It seems that if you want any information you have to pay yet another  fee for getting the information if any is of value. So far I have found the World Vital site of no value in finding anything.

The Fold 3 site also wants another fee for anything they do.

I am completely unsatisfied with My Heritage and probably will not renew my subscription when it comes due again unless they get back to the real world."

 Again, if you are not implementing these site changes to everyone, you are not going to get a representative feedback.  I found the video, but cannot find the blog--it says nothing about this change.

 

Pat
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14
RE: New Layout--harder to find My Sites--need more than one click [10]
Eric Dalton
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The Fold 3 site also wants another fee for anything they do.

 

I tried their free trial. I found one link that I have been looking for a long time. I didn't  keep it after the trial.

Eric Dalton
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15
RE: New Layout--harder to find My Sites--need more than one click [9]
Pat
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Thank you for the feedback.  I see you are doing this, not by site, but by admin.  If I log into one of my sites as member, I see the old, familiar site, but if I log in as admin, I see the new site.

So, of course, you are not going to get feedback for the members. In the 9 sites I have, I have a total of about 680 members (and as soon as they put up the free site (from Back Up My Family Tree), that will add about 200 more.  They do not see this change--only I do, as admin, so please note that my feedback represents at least 680 members on 9 sites.

So none of those members will be giving you feedback--only 1 admin for 9 sites.  That is really not very representative sample for feedback on a change.

Yes, I have had to contact support several times because I have a lot of sites and alot of members to give me feedback and asking me to report to support as they don't find it easy (or impossible in Firefox) to do so.

We find it interesting that none of the suggestions we have made are being implemented--such as the way notifications are sent out now--without the title of the added posting and other very important items such as synching photo links with gedcom updates, or sending out notices each time a member joins another site-- but you are quick to add features that are not useful, add extra clicks and for what reason?

Yesterday's change came at a very inopportune time.  I am on the board of our local Genealogy Society and was to present a program for the group, part of which was showing MyHeritage site--I did not have a lot of positive things to say about it, having just had this shock of layout change!  I am also director of our local Family Center and see many members of the genealogy public on a weekly basis.

Many are looking for alternatives for collaborating online.  I viewed several of the free sessions on Rootstech last week and downloaded all the syllabuses.  I now have many blogs I can participate in and share my experiences with various collaboration sites.

Enough said.  You have great potential and have some nice features--one of the main reason we moved 9 sites from MyFamily.com (some are still there) is because of your notification features (which you changed), your tree (which we were told would become synchable with any new gedcoms we upload as far as photo links--but has not happened yet), Message boards, etc.

Suggestions:

1) Make the layout editable, as MyFamily.com does.

2) Add more tabs (not less) for the more heavily used items

3) Or leave it as is, but change notifications.

 Thank you.

Pat
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16
RE: New Layout--harder to find My Sites--need more than one click [10]
Pat
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Pat wrote:
Thank you for the feedback.  I see you are doing this, not by site, but by admin.  If I log into one of my sites as member, I see the old, familiar site, but if I log in as admin, I see the new site.

So, of course, you are not going to get feedback for the members. In the 9 sites I have, I have a total of about 680 members (and as soon as they put up the free site (from Back Up My Family Tree), that will add about 200 more.  They do not see this change--only I do, as admin, so please note that my feedback represents at least 680 members on 9 sites.

So none of those members will be giving you feedback--only 1 admin for 9 sites.  That is really not very representative sample for feedback on a change.

Yes, I have had to contact support several times because I have a lot of sites and alot of members to give me feedback and asking me to report to support as they don't find it easy (or impossible in Firefox) to do so.

We find it interesting that none of the suggestions we have made are being implemented--such as the way notifications are sent out now--without the title of the added posting and other very important items such as synching photo links with gedcom updates, or sending out notices each time a member joins another site-- but you are quick to add features that are not useful, add extra clicks and for what reason?

Yesterday's change came at a very inopportune time.  I am on the board of our local Genealogy Society and was to present a program for the group, part of which was showing MyHeritage site--I did not have a lot of positive things to say about it, having just had this shock of layout change!  I am also director of our local Family Center and see many members of the genealogy public on a weekly basis.

Many are looking for alternatives for collaborating online.  I viewed several of the free sessions on Rootstech last week and downloaded all the syllabuses.  I now have many blogs I can participate in and share my experiences with various collaboration sites.

Enough said.  You have great potential and have some nice features--one of the main reason we moved 9 sites from MyFamily.com (some are still there) is because of your notification features (which you changed), your tree (which we were told would become synchable with any new gedcoms we upload as far as photo links--but has not happened yet), Message boards, etc.

Suggestions:

1) Make the layout editable, as MyFamily.com does.

2) Add more tabs (not less) for the more heavily used items

3) Or leave it as is, but change notifications.

 Thank you.

 

WILL YOU PLEASE PUT MY SITE (S) BACK TO THE ORIGINAL THAT EVERY ONE ELSE SEES!!!!!!!!!!!!!!!!!!!!!!!!

YOU CHANGED IT BACK FOR A FEW DAYS, BUT NOW IT IS BACK TO THE GENERIC BLUE, BLAAAHHHH.

 I WILL NOW TAKE THIS TO THE VARIOUS GENEALOGY BLOGS WHEREVER I CAN FIND A LISTENING EAR.

 

THANK YOU

Pat
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17
RE: New Layout--harder to find My Sites--need more than one click [11]
Rhianna W
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Exposure to the new site layout is distributed over a wide range of languages, countries, site managers and family site members. Exposure is connected to the login you use. You are right, if you log in with a different email address and password you may not see the new site layout.
 
Some of your 680 site members will be able to see the new site layout and some will not.
 
I think it's amazing that you took the responsibility over such a community of 680 people! And I understand that with that many people to help you will have a lot of questions for us in support. As I said before it's great that you take the time to write, express your concerns, suggest improvements, etc.
 
(By the way, I wasn't kidding about the gift. You should get something in the mail in around 10 days.)
 
In regards to implementing your improvements - it may seem that we don't implement your improvements or that it takes a really long time to do so. I'd like to mention here that keep in mind there are millions of members at MyHeritage we do our best to implement as many of your suggestions as we can. We are constantly monitoring your feedback for new ideas and we have added a LOT of user requested features and will continue to do so.
 
To name a few:
The Tree Consistency Checker and exporting of custom reports are Family Tree Builder features that were suggested by users.
Family Goals that allow users to chip in together toward a family site subscription was requested by our users.
Enhanced profile pages with all a person's information in one place were implemented due to high demand by our users.
The mobile app was created because our users requested it. 
 
I have recorded your specific suggestions and will make sure the developers hear your input. 
Rhianna W
Tel Aviv, Israel
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18
RE: New Layout--harder to find My Sites--need more than one click [12]
member
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Firstly I would tell you that I'm not very happy right now. The new layout really sucks.

I've spent a little over two weeks to redesign our website, so texts and images suited to the old layout, and it was finished yesterday. And now! Everything is destroyed and this is because the center is much smaller on the "Home" page than before.

My suggestionis as follows:

1. Move the link-box on the left side over to the right side and place it between the top-picture and the calendar. If it must be really good, it should have a show/hide function, like all the other boxes. The result is, that there will only be a left and a right section. Then the left section should have the same space as the old left and the center had.

2. Take the "New on MyHeritage.com" box away from the top center and place it in the top menu before the language selector and call it News.

3. In the Apps menu should the Memory game be the first choice as it was before. The small children in our family does not play the Memory game anymore because it's to hard for them to find. In the old days it was one click away, and they was playing the game, but now it seems to be too difficult with all that clicking.

4. This is a language error.The word "Nedladdningar" is not Danish but Swedish. When I started using this site a year ago, it was the right word "Overførsler". Why it suddenly became wrong I do not know, but it should be changed to "Overførsler" or "Downloads" and not the word "nedladdningar" as it is now.

Sincerely

Michael Robert Herlak

 

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19
RE: New Layout--harder to find My Sites--need more than one click [13]
Ilana Bierman
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Dear Michael Robert,

Thank you so much for your suggestions. We really appreciate that you are taking the time to share your thoughts and opinions with us. This help us to be better and better with time.

I will personally make sure that the sugestions you posted get to the right person for further improvements of the system.

Again, many thanks!

Ilana

 

Ilana Bierman
Venezuela
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