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When doing smart research I no longer see other peoples family trees
Simon Stuart
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I've been using My Heritage for a few years using the smart research function.   In the past when I saw the smart research results screen I could see matches where my ancestor was also on the family tree of another My Heritage member.  This was very helpful.  Recently when I do smart research I can't see matches to other peoples family trees.  I miss this feature.  Can anyone help.  Am I doing something wrong, did I change a preference somewhere, or has My Heritage reduced their functionality?
Simon Stuart
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RE: When doing smart research I no longer see other peoples family trees
Aviv Ben-Arie
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Hi Simon,

Thank you for writing to us.

I think you may be confusing Smart Matches and Smart Research which are two different features. Smart Research goes over all names in your tree and locates these names in hundreds of databases. 

Smart Matches locates the names you have in your tree in other trees only in MyHeritage.

Regards,

Aviv

MyHeritage.com Team  

 

Aviv Ben-Arie
Israel
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RE: When doing smart research I no longer see other peoples family trees [2]
Simon Stuart
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Thanks Aviv.  You are right.  What I really want to know is how I can do a Smart Match search of the family trees of other MyHeritage subscribers.

 

Cheers

Simon

Simon Stuart
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RE: When doing smart research I no longer see other peoples family trees [3]
Aviv Ben-Arie
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Hi Simon,

This happens automatically, there is no button to start the process.

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
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