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Signing in to home page
Deleted member
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Why do I get a server time out when trying to sign in to my site?I have to use a link from an email to get in to my site now,this is very frustrating & needs to be fixed immediately.The response time from the people at "myheritage.com" is ridiculous,they just don't care unless you're paying top dollars!What an insult to their propaganda to entice you to sign up with them.Also they don't remove a site when you ask them to no matter what the reason.I now have 2 sites that are conflicting with each other when I try to sign in.Thanks ever so much for the free messy site.

Robert W. MacPhail

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RE: Signing in to home page
Esther Weinberg
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Hi , Perhaps you do not have Adobe Flash Player installed correctly on your computer. Please go to to www.adobe.com to download and then try again. This link is a way to check which version of Flash is installed on your computer: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507 Also, if you do have sites that you would like deleted, please email the URL of the site to me at esther@myehritage.com and I will take care of it. Please let me know if this helps! Esther / MyHeritage Team
Esther Weinberg
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RE: Signing in to home page [2]
Deleted member
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Hi Esther,

Thank you as now I'm able to sign in to my home page,however when I bring up my tree none of my people listed have any spouses or family,can you tell me what needs to be done to resolve this?

Cheers,

Robert W. MacPhail

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RE: Signing in to home page [2]
Deleted member
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 Hello Esther:

Well well I'm now able to sign in to my home page but after I do so anyone I had listed is now listed alone,no spouse,parents or children.What is the next step to get this resolved?Thank you.

Cheers,

Robert W. MacPhail

Deleted member
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5
RE: Signing in to home page [2]
Deleted member
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Hello Esther, Thank you for replying quickly,I have done as you suggested & followed the link for the test & everything came up okay with the newest version installed.

Also others who have joined or wish to join my site are not able to open my site,it just gives them a server timeout.I cannot open your home page either on any computer I've tried let alone my web site.The only way I'm able to get logged in is by following a link from previous emails to reply to them,then I'm able to visit all web sites I have joined but not my own "Nova Scotia MacPhails".I recently renamed my site hoping that might be of some help but to no avail.I'm still not able to get into your home page nor my site.

Thanks,

Robert W. MacPhail

 P.S.

As i received an email from My Heritage.com people,in that email promoting the web service there was a link for me to visit my site,which I clicked on & it logged me in & took me right into my site so my question is what is stopping me from signing in to my site?Please remove my site MACPHAIL-2007 A

 

 

 

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