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Searcing, but nothing happens.
JAN RUNE ERIKSEN
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I have installed the free version and tried to make several search on different names but no results occur. What can be wrong?
JAN RUNE ERIKSEN
Norge
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RE: Searcing, but nothing happens.
Justyna Lerche
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Hi,

thank you for your message. Could you please explain us what kind of search you tried to use and where? If Smart Research please make sure to use Internet Explorer browser only.

Best regards, Justyna

Justyna Lerche
Polska
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3
RE: Searcing, but nothing happens. [2]
JAN RUNE ERIKSEN
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I used the search option in the free version of "Family Tree Builder" When I start this program, a new window of Mozilla Firefox also opens. Do you think the problem is that the program is connected to Firefox and not Explorer?
JAN RUNE ERIKSEN
Norge
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RE: Searcing, but nothing happens. [3]
Justyna Lerche
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Thank you for the answer. I am very sorry for the late response.

An option "Smart Research" in Family Tree Builder is the Premium feature only - so to use it your program required Premium verson. Please note that in case you will buy Premium for Family Tree Builder - you will get the Premium option forever for our Family Tree Builder software.

PS. Smart Research can be done using IE only - nor Firefox or another browser.

Have a nice weekend, Justyna

Justyna Lerche
Polska
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