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Downloading Photos from online to builder
Roy Gardner
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I was attempting to drag and drop photos posted by members on my website to new albums so that they would fit the proper file size for downloading. However when I drag and drop from "recenlty recieved" album copies remain in this album. As a result I duplicated many of the photos, thinking the action did not work, in the new albums. When I tried to delete the extra copies from the new albums it warns me that the action deletes the photos from "all " albums including the " recently recieved" I assume. Why can I not delete only selected photos and why do copies remain in the "recently recieved" album. It would be much easier to manage the transfer when there are a lot of photos. In other words I would know  the photos are dealt with when transferred or removed. This is one of many issues I having with the software. I look forward to your response. Frown

Roy Gardner
Canada
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RE: Downloading Photos from online to builder
Lior Shaked
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Hi Roy,

Thank you for writing to us.

The ‘Recent Photos’ album is a virtual album. This means that it cannot be deleted, and no editing actions can be performed on this album., including dragging photos to other albums.

The delete photo option on the site can only delete the photo from ALL albums. If you used the copy function and need to delete a photo that exists in two or more albums, it will be necessary to download the photo, go back and delete it from all albums on your site and then upload the photo again to the correct album. 

Let me know if you have any other questions.

Best Regards,

Lior

MyHeritage team 

 

Lior Shaked
Israel
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3
RE: Downloading Photos from online to builder [2]
Roy Gardner
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Thanks Lior, That really sucks. Before I got your message I downloaded the whole site to my builder program thinking that would bring the new photos but not so. I think the Design for Aggrivation Department at MyHeritage.com is working overtime to make life miserable for users. Also its been over 3 weeks since I sent my email to the support staff at My Heritage. I do however appreciate your response. I am assuming you are a user as well and are just trying to help out in the forum.  I have had numerous issues with the smart match process from the builder program and have had an overwhelming 1500 matches. But have not posted any of that. Maybe things will improve with experience.  Thankyou very much.

 

Roy Gardner
Canada
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4
RE: Downloading Photos from online to builder [3]
Lior Shaked
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Hi Roy,

Thanks for the reply.

I wrote you an email regarding this.

Kind Regards,

Lior

MyHeritage team 

Lior Shaked
Israel
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