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Not able to administrate my family tree anymore
Carles Castellsague
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I'm the administrator of my family tree and for the last 3 days I'm not able to administrate and manage my web site. The option to aggregate new people has disappeared and no one is recognized as administrator. I've send multiple notifications to the Myheritage support team without response so far. Other family members experience the same problem: not able to aggregate or invite other people. I checked this on multiple computers and browsers and the problem is the same. In addition, as a test,  I created a fully new tree from zero with a different user name/web-site and things work fine, so the problem is especific to my family tree. I hope someone can help me.

Thanks,

Carles Castellsague.

Carles Castellsague
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RE: Not able to administrate my family tree anymore
Shachar Biran
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Hi Carles,

Thank you for writing us.

I have fixed the error on our side and you are now marked as site manager again.

Let me know if you still encounter a problem.

I apologize for the inconvenience caused.

 

Best Regards,

Shachar

MyHeritage.com 

Shachar Biran
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RE: Not able to administrate my family tree anymore [2]
Carles Castellsague
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Problem Solved. Thank you very much
Carles Castellsague
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