I have been a member for all of 7 days and already I am frustrated. First my Smart Matches seem not to be working (although from reading some of the posts I should be grateful for that) and now I cannot access the World Vital Records website as my access code is invalid. I have written an email to their customer service who I hope is better than My Heritage customer service who I have yet to hear a reply from after 7 days as a Premium Plus member.
As I have been Frustrated and Angry at the problems I have encounted over thjs past year, I have already had encounters with World Vital records and the lack of support, I am in the process of transferring my data & Family Tree to Ancestory.com, so I can get the maximum out of a program to support my Tree.
This is all really too bad, a year and you are still discouraged.
One word of advice Leo is to make your tree at Ancestry private. I have no problems with Ancestry itself, their customer service is amazing, but if your tree is public all information can be taken by anyone and used any way they like, and most of the time you will find your information posted incorrectly on other trees. I find with a private tree I get only serious enquiries which I feel more comfortable with.
Don't get me wrong I am willing to share my information and have no problem in doing so however I have learned over the past few years to be a bit more discerning about who to share with.
I mentioned on another post Tribal Pages for displaying your family tree, it can also be kept private if you like. Their customer service isn't great but the site is so easy you don't need them often.
I have heard from World Vitals Records within the time frame specified and because their first reply didn't sove the problem I heard from them again within an hour. Awesome. I love good customer service.
Hopefully WVR being acquired by My Heritage doesn't stop the good customer service. I am still waiting for a reply from 10 days ago from My Heritage, sigh!!
If you havent heard from myheritage in 10 days-- if it were me I would be compelled to send again and remind them of their mission statment of prompt service to premium customers. I think they do get a bit lost at times.
But if you wait you will prbably wait and wait.
Customer service is not one of myheritgae's strong points
Just received a reply to my first email to My Heritage that I sent on Dec 3rd. The reply did not answer my question, unbelievable. I was requested to send them another email if I still have questions. Why would I bother? After taking 17 days to reply and not answering the question I asked why would I bother to send again? Sigh!!
A lot of the answers they give involves something I know. It's like if I ask a mathemitician about calculus and he tells me that 1 1=2. Thank you for stating the obvious. If I didn't already understand the information in your "answer," I wouldn't have had enough information to ask the question I did ask in the first place.
Hi all, I know you're less than thrilled with our response time at the moment. Please accept my apologies.
We've got an unusually high number of requests right now after the World Vital Records acquisition and new release of Family Tree Builder 6.0 so response time is delayed.
We're doing everything we can to get on top of things.
