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Glitch since last update
Scotskiwi
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Since the last update of FTB I find that inputting text into the Quick Find "First name" "Last name" fields has a "lag" on what is typed and what displays. Not a terminal issue but significantly slower than normal text entry.

I also appear to be getting "Some inconsistencies were found...." dialogue box when I open the FTB programme. What exactly are these "inconsistencies"?

 I have had recent excperiences also of "ghosts" appearing in smart match merges. That is, a duplicate of a wife or a husbamd shows in my tree even if I didn't merge them. Yet when I go into tree view there is no duplicate person. Bizarre. Is this the inconsistency issue?

Finally, why can't we have an automatic deceased functionality? Instead of just a warning why can't the programme automatically show a person as deceased if we have set the parameter at say "110 years". If after we are satisfied with a smart match we'd avoid having to individually change all the tree info where persons three hundred years old are not marked as deceased.

 

 

 

 

 

Scotskiwi
New Zealand
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2
RE: Glitch since last update
Lior Shaked
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Hi Bill,

Thank you for writing to us.

Since you have avery big tree, updating information and processing in Family Tree builder takes time. This is probably not because of the program's version, but because of the processing in your computer.

The Tree Consistency Checker is a feature in Family Tree Builder that helps you find mistakes in your data in almost 40 categories. To view and choose which checks it will perform, please go to Tools > Tree Consistency Checker. Click on the Configure option located at the top of the Window, uncheck any checks that you do not wish to be performed on your tree, and click ok.

Regarding the "ghosts" that you refer to- can you please give me some more information on this? Where exactly do you see them in the program? If you can send me a screenshot that would be very helpful.

Regarding your last question- we currently don't have this option, although thank you for the suggestion. I will forward it t our developers for future consideration.

Please let me know if you have any other ideas, as we value such input from our users.

Best Regards,

Lior

MyHeritage team 

Lior Shaked
Israel
- Reply
3
RE: Glitch since last update [2]
Scotskiwi
- Close
Lior Shaked wrote:

Without being a techno geek I'm running a an Intel (R) Core (Tm) i5-2400CPU@3.3GHz with 8GB of RAM on Windows 7 and a 64 bit OS. So my slug perfromance data input issue has nothing whatsoever to do with processing power!

Also, I did say that the lag has only appeared since updating FTB. It wasn't a problem before and it was the same PC which is only 4 months old. So sorry, your flip off answer isn't actually a very credible reply and is certainly not substantiated by your suggested reason. If you are giving me an unlimited tree size for my subscription then the software should be capable of handling it whether it's 300, 3000 or 30,0000 names. There are bigger trees on the site and I wonder if they would agree with your answer?

Keying in data should not be slowed down by my tree size. If I'm keying a name into the LIst fileds they should key in real time. I use this when your smart match raises a query over a possible existing entry. It's easier to visulayy check all the relevant details of a possible existing entry if it is flagged as such than rely on Smart match to be right.

Reasons:

1. There is often insuffcient info in the warning box to determine whether the smart match is a real double or not. Parents should be shown (and or wives) where existing as this would greatly help determine the possible "double" or addition of the same person.

2. My tree has an extensive number of persons sharing the same name and from the same area. Smart Match is woreful at identifying clearly emough to me if they are a double of an existing person (limited info provided). I also have at least person sharing name with same birth date as another. That had me confused for a while till research verified the facts. I have hundereds of persons with same name and am still trying to ensure DOB and DOD info is inpuit wherever I can establish that in order to seperately identify the same name persons. I bet you are confused now.

Don't get me wrong, I have nothing against Smart match but it's a limited tool and cannot be relied on 100%. Ergo, I use a manual check of any potential doubles being proposed, not consistency checker which is a maintencne tool for me and not a working day to day tool. The list of names is the only way to find a person directly. ERgi, it should be fast. I'm not comparing info, I'm simply entering a data field which involves keyboard and text. No computation or "processing" required. Ergo, lag is nothing to do with processor. It's your software.

The fact is I have Excel spreadsheets that are bigger and I don't have data entry delays with them.

I didn't ask about tree consistency checker which I am more than familiar with so I have no idea why you raise that subject. What's that got to do with my query? Think you fail to grasp my point.

I will grab a screenshot of the next ghost event and get it to you. The ghosts appear in my tree screen when reviewing a matching tree (as a result of a smart match) and after I have merged (and no, I haven't merger the same person twice because there is only one showing in my tree when I return to the tree).

I have loads of ideas but I haven't seen any other p[ersons ideas adopted so don;t bother. Maybe it would be a good idea to actually name those whose ideas HAVE been adoptewd for future releases and to actually acknowledge the ideas and suggestions that have been adopted. Your updates are pretty poor at recognising user ideas.

Finally, if I go to trouble of rejecting SmartMatches for persons that are rubbish (and there are) why does Smart Match symbol continue to show up after I have gone to trouble of rejecting all the matches?

 

Bill

Hi Bill,

Thank you for writing to us.

Since you have avery big tree, updating information and processing in Family Tree builder takes time. This is probably not because of the program's version, but because of the processing in your computer.

The Tree Consistency Checker is a feature in Family Tree Builder that helps you find mistakes in your data in almost 40 categories. To view and choose which checks it will perform, please go to Tools > Tree Consistency Checker. Click on the Configure option located at the top of the Window, uncheck any checks that you do not wish to be performed on your tree, and click ok.

Regarding the "ghosts" that you refer to- can you please give me some more information on this? Where exactly do you see them in the program? If you can send me a screenshot that would be very helpful.

Regarding your last question- we currently don't have this option, although thank you for the suggestion. I will forward it t our developers for future consideration.

Please let me know if you have any other ideas, as we value such input from our users.

Best Regards,

Lior

MyHeritage team 

Scotskiwi
New Zealand
- Reply
4
RE: Glitch since last update [3]
Lior Shaked
- Close

Hi Bill,

Thanks for your reply.

I answered you directly by email.

Best Regards,

Lior

MyHeritage team 

Lior Shaked
Israel
- Reply
5
Ghosts query
Scotskiwi
- Close

Lior, How do i send you the screenshots? Your GUI is more like a basic Web page editor and I cannot cut and paste into this dialogue box. And before you ask, I have saved the screenshots so pls don't tell me how to do that.

 I tried inserting images using path to folder but it didn't produce the image. This dialogue box seems to be very like an open source CMS for web pages which I have had experience of. A strange way for messages to be exchanged.

Pls email with an address I can attach images to for your review.

 

 

 

Bill

 

 

Scotskiwi
New Zealand
- Reply
6
RE: Ghosts query [5]
Lior Shaked
- Close

Hi Bill, 

Thank you for replying.

You can send the screenshots in a reply to thre email that I sent you or to me at support@myheritage.com. 

Best Regards,

Lior

MyHeritage team 

Lior Shaked
Israel
- Reply
7
RE: Glitch since last update [3]
Shelly Weiner
- Close
Dear Bill,

Don't feel bad. 

If you were to ask on these forums, "When will man walk on Mars?" or a similar irrelevant queston... I do believe the response would be "thank you for the suggestion. I will forward it to our developers for future consideration."  No matter what you say or ask, that's the standard response.  Will probably eventually be on all their tombstones as well.  Wink

 

 

Shelly Weiner
Henderson, NV
- Reply
8
RE: Glitch since last update [4]
Charles Herndon
- Close

Dear Shelly,

     Thanks!  I just picked myself up off the floor, where I fell due to laughing so hard!  I needed that, today.  

     At least Bill got a reply.  They keep ignoring my questions.  The one response I got from them was "the delay is due to the fact that my tree is so large, postings take longer", which was complete baloney!   Anyway, you have my vote for the "coolest myHeritage site member".  Have a great day.

Charles Herndon
Austin, TX
- Reply
9
RE: Glitch since last update [4]
Scotskiwi
- Close

LOl

What a great reply. Made me laugh. You're right. Life's too short to get hung up on this stuff.

have a great Christmas.

 Bill

 

 

Scotskiwi
New Zealand
- Reply
 
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