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How long should it take?
Gary Ball-Kilbourne
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How long should it take from uploading a Gedcom file (about 4,000 persons) until I start seeing Smart Matches showing up? It's been over 48 hours and so far nothing.
Gary Ball-Kilbourne
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2
RE: How long should it take?
Deleted member
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I am having the same problem. The Smart Matching page says Smart Matching is locating matches and to come back but it has been 48 hours doing this. I know my tree is large however 48 hours is a long time.
Deleted member
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3
RE: How long should it take?
Aviv Ben-Arie
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Hi Gary,

Thank you for writing to us.

I fixed this for you, you should be receiving Smart Matches within 48 hours.

Regards,

Aviv

MyHeritage.com  

Aviv Ben-Arie
Israel
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4
RE: How long should it take? [2]
Deleted member
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Aviv Ben-Arie wrote:

Hi Gary,

Thank you for writing to us.

I fixed this for you, you should be receiving Smart Matches within 48 hours.

Regards,

Aviv

MyHeritage.com  

Could you fix this for me too please? The message that "Smart Matches is updating and come back soon" has been there for at least 4 days.
Deleted member
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5
RE: How long should it take? [3]
Aviv Ben-Arie
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Hi Dianne,

Thank you for writing to us.

I can see that you do have Smart Matches in your site now. Please let me know if you require any further assistance regarding this issue.

Regards,

Aviv

MyHeritage.com  

Aviv Ben-Arie
Israel
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6
RE: How long should it take? [3]
Leo Junno
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I have the same problem. I had matches but after saving it under new name all was gone and have not appeared back since i did this 1 day ago.

Additionally when publishin my project the listo of pages is all red an says: page not found. I have contacted you about this problem earlier today using contat form.

Great product and community!

Best regards,Leo Junno 

 

Leo Junno
Suomi
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7
RE: How long should it take? [4]
Aviv Ben-Arie
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Hi Leo,

Thank you for writing to us.

I contacted you via email.

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
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