Yesterday Smart Matching stopped working in FamilyTree builder. It says there are smart matches, but when I click on them only my shows up. It says that there are for example 5 matches but I can´t see them. When I click un update the whole program crashes.
I believe this has to to with windows update. There was some updates installed just before the problem occured. I run windows 7.
There is no other applications insalled in the pc. It is for use with MyHeritage only.
thank you for the message. Please add myheritage.exe to your Windows' DEP as a trusted executable.
You can read how to do that in this web page:
If you still experience trouble, please let me know what you are doing before this happens.
PS. Please also download the newest version of FTB: http://www.myheritage.no/ftb (it will not destroy your current project).
Thank you for you answer, but unfortunately it did not help.
I am already running the latest version of the software, and DEP did not help.
Tuesday in this week Microsoft released new updates to the Windows 7 system. And when these were automaticly installed it stopped working. I am running an English version of Windows 7 Ultimate. With all the latest updates.
The virus protection I use is Microsoft Security Essentials