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Smart Maching stopped working
Jan Ove Folgero
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Yesterday Smart Matching stopped working in FamilyTree builder. It says there are smart matches, but when I click on them only my shows up. It says that there are for example 5 matches but I can´t see them. When I click un update the whole program crashes.

I believe this has to to with windows update. There was some updates installed just before the problem occured. I run windows 7.

There is no other applications insalled in the pc. It is for use with MyHeritage only.

 

I Hope someone can help me.

KR

Jan Ove Folgero 

Jan Ove Folgero
Norge
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RE: Smart Maching stopped working
Justyna Lerche
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Hi,

 

thank you for the message. Please add myheritage.exe to your Windows' DEP as a trusted executable. You can read how to do that in this web page: http://windows.microsoft.com/nb-NO/windows7/Change-Data-Execution-Prevention-settings

If you still experience trouble, please let me know what you are doing before this happens.

 

PS. Please also download the newest version of FTB: http://www.myheritage.no/ftb (it will not destroy your current project).

 

Best regards, Justyna

Justyna Lerche
Polska
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RE: Smart Maching stopped working [2]
Jan Ove Folgero
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Hi,

Thank you for you answer, but unfortunately it did not help.

I am already running the latest version of the software, and DEP did not help.

Tuesday in this week Microsoft released new updates to the Windows 7 system. And when these were automaticly installed it stopped working. I am running an English version of Windows 7 Ultimate. With all the latest updates. 

The virus protection I use is Microsoft Security Essentials

KR

Jan Ove Folgero 

 

Jan Ove Folgero
Norge
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RE: Smart Maching stopped working [3]
Justyna Lerche
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Hi,

thank you for the details.  Please add the following as exceptions in the DEP and in your security software:

FamilyTreeBuilder-Comm.exe ftb_research.exe FamilyTreePublisher.exe FTBCheckUpdates.exe

Please also publish your tree again so the empty matches will be cleaned up. Thank you.

 

Best regards, Justyna

Justyna Lerche
Polska
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