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SmartMatch not showing up
Anders Karlsson
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Hi,

 Now and then I get SmartMatches which are empty. I.e I have a list of 10 matches on a person or in a matching tree  but only 9 shows up in list. If I go in and verifies a match and press next it will jump out to the list when I hit the "invisible" match. The same happens when I compare trees. If all visible matches are approved/rejected I will still have one match for the person/tree but nothing is showing in the list. I now have the same problem in the Waiting for aprovement page.

 

My tree is: Karlsson Bo Anders Web Site

The problem tree is: Conradi Web Site

 

/Anders

Anders Karlsson
Sverige
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RE: SmartMatch not showing up
Aviv Ben-Arie
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Hi Anders,

Thank you for writing to us.

I sent you an email, please take a look.

Regards,

Aviv

MyHeritage.com  

Aviv Ben-Arie
Israel
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3
RE: SmartMatch not showing up [2]
Charles Herndon
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Well, obviously none of you (MH reps) are ever going to answer my question or give me any help, so I guess I'll just give up trying and begin looking around for another company to move my tree and research to.  I've sent a contact form, back when it was still working, and put my problem on many of these forum streams, but to no avail.  When someone else reports the same problem and gets a response, I get all excited and look at the answer thinking I can use the same advice to correct my problem, only to read that the MH rep has sent that person a private email, rather than answering the question in the forum, so as to help all of us!  I give up!!!!!
Charles Herndon
Austin, TX
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4
RE: SmartMatch not showing up [2]
Charles Herndon
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Please share with all of us!  I've had the same problem numerous times and have never gotten a good answer about why this keeps happening.  I have a messaage on you family site that says "2 Smartmatches to confirm".  I go in to review them and see "16 matches to confirm" on the Reynolds/Hunt/Sweitzer Web Site, but when I go to review them, it's blank.  It's been that way for about four months now.  The only reply I got from one of the site employees was that a large tree with so many names takes a longer amount of time to have these matches post to it.  That's not true because newer smartmatches still appear daily and have no problem posting to my site.  Plesae, may I get a truthful, intelligent answer, or at least will someone go in and correct this particular problem?  It's getting to be very irritating to have to skip around this one site in order to confirm, or reject, my other smartmatches.  Thanks, Charles.
Charles Herndon
Austin, TX
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5
RE: SmartMatch not showing up [3]
Aviv Ben-Arie
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Hi Charles,

Thank you for writing to us.

I sent you an email as well.

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
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6
RE: SmartMatch not showing up [4]
Charles Herndon
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Thanks Aviv, but Noam has already helped me.  Charles.
Charles Herndon
Austin, TX
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