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Premium family site, but I can\'t confirm Smart Matches
Peter Bremer
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Hi all,

I'm a newbeginner here. The documentation on Smart Matches is horribly lacking. The best piece of information I was able to find after hours of searching, was actually this blog post: 

http://blog.myheritage.com/2011/01/major-improvements-to-smart-matches™/

It says that confirming Smart Matches only is available on premium sites. I am a user of a premium site, and I see texts like "Review xx new matches", "Pending confirmation (xx)", "Confirmed (0)", etc, but I do not have any interface to actually confirm the matches! I am lacking the "Confirm all / Reject all" links on top, and I don't have the "Confirm" and "Reject" actions that need to show with every match.

Is there something wrong with the site, or is this just horribly bad UI design? 

(Note: putting the "™" symbol in URLs is asking for problems!)

Peter Bremer
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RE: Premium family site, but I can\\\'t confirm Smart Matches
Alan Magnus-Bennett
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I too registered for the Premium site but everytime I try to confirm or reject a smart match it refuses to do so as it insists on telling me to upgrade to a premium level - which I paid for monthe ago. I am seriously thinking of leaving My Heritage and sticking with Ancestors. Get your fingers out Heritage and fix these problems everyone is complaining about!

I'm a newbeginner here. The documentation on Smart Matches is horribly lacking. The best piece of information I was able to find after hours of searching, was actually this blog post: 

http://blog.myheritage.com/2011/01/major-improvements-to-smart-matches™/

It says that confirming Smart Matches only is available on premium sites. I am a user of a premium site, and I see texts like "Review xx new matches", "Pending confirmation (xx)", "Confirmed (0)", etc, but I do not have any interface to actually confirm the matches! I am lacking the "Confirm all / Reject all" links on top, and I don't have the "Confirm" and "Reject" actions that need to show with every match.

Is there something wrong with the site, or is this just horribly bad UI design? 

(Note: putting the "™" symbol in URLs is asking for problems!)

Alan Magnus-Bennett
United Kingdom
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3
RE: Premium family site, but I can\'t confirm Smart Matches
Arbel Z
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Hi Peter,

Thank you for writing.

 

I can see that this E-mail address is not connected to a premium account. I sent you an E-mail with some questions

so I'll be able to help you.

 

Best Regards,

Arbel / MyHeritage.com  

Arbel Z
Israel
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