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Computer crash and lost data.
Ronald Nightingale
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Hi, my computer crashed some time ago and i lost my heritage builder. Recently recieved an email and was able to log into my site online after having to reset my password as it had been some time since being to the site. But found i could not add family members at the site as i needed to add sisters and brothers but the option to add from there was not possible as hovering over my parents photos did not show an add option.  I was able to upload photos to the profiles of people who i had added before. I figured that i hadto download the tree builder again so i did that but now it seems i have to start all over again.??Is it possible to retrieve the information from the site back into my tree builder in my computer. Thanks.

 

 

Ronald Nightingale
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RE: Computer crash and lost data.
Shachar Biran
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Hi Ronald,

You don't have to start over.

You can restore the family tree from the website to the FamilyTreeBuilder software, as described in this FAQ post:

Can I restore my Family Tree Builder tree from my family site?

 

After you restore the tree you can add the new information and continue your work.

 

Best Regrads,

Shachar

MyHeritage.com team 

Shachar Biran
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