Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
Problem in opening family tree builder
Dawn Trout
- Close

I am having a problem in opening my family tree builder. It keeps sending "Send error report". I do and nothing happens. I tried downloading the download on the website same problem. Could you please help me out.

 Dawn Trout

 

Dawn Trout
- Reply
2
RE: Problem in opening family tree builder
Rhianna W
- Close

Can you send me a screenshot of the problem to support@myheritage.com ATTN: Jaiel

 

This will help me forward the problem to our development team for debugging. To take a screenshot, press the Print Screen key on your keyboard; it is the key labeled as “PrintScreen” or "PrtSc". This will copy an image of the MyHeritage screen to your clipboard. Once you have done this, click the Windows Start button in the bottom left corner and run MSPaint. It should be under All programs > Accessories > Paint. Once it's open, click Paste from the Edit menu, or simply press CTRL-V.  Now you can save the screenshot as an image file and attach that image to an email and send it to me.

Please let me know if you encounter difficulty in taking the screenshot. 

Rhianna W
Tel Aviv, Israel
- Reply
 
Loading...
Loading...