Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
Viewing Smartmatch correspondence
Wendy Howard
- Close
   I've just had an embarrasing situation arise - someone sent me an email about my family tree, and I didn't recognise him as someone I'd been in touch with via Smartmatches.

   It would be nice if there was some way of being able to view the comments we send to other tree owners when initiating or confirming Smartmatches, either on the web site (like the Inbox) or by having a copy of the email sent to the other person also sent to ourselves.  If the latter, it could be something we choose to receive or not by checking or unchecking a box for it.

 Wendy

Wendy Howard
- Reply
2
RE: Viewing Smartmatch correspondence
Michael Giblin
- Close

I have simular problem 1 web site with 6 trees.

Most of the time I receive a messages, its not obvious, when I dont recconize the name, which tree it relates too.

The smart match on the web lists smart matches found on My Nelson N. Z. ..... XXXX tree, if other party makes a comment or sends message why can't this information be related back to me? 

Michael Giblin
Gold Coast
- Reply
3
RE: Viewing Smartmatch correspondence [2]
Aviv Ben-Arie
- Close

Hi Michael,

Thank you for writing to us.

I understand that you are referring to the email reminders that you receive. If you click on the link in these emails, you will be taken to the site, and there you will be able to see which tree this Match is for.

However, I understand your suggestion, and I will pass it on to our development team.

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
- Reply
4
RE: Viewing Smartmatch correspondence [3]
Michael Giblin
- Close

Aviv,

Yes I have noted the link for comments from smart matchches.

We are at cross purposes.   

I did not adequatly explain my problem which mostly relates to when people message from the INBOX link.

Mike 

Michael Giblin
Gold Coast
- Reply
5
RE: Viewing Smartmatch correspondence [4]
Aviv Ben-Arie
- Close

Hi Mike,

Can you please further explain then?

Regards,

Aviv

MyHeritage.com  

Aviv Ben-Arie
Israel
- Reply
6
RE: Viewing Smartmatch correspondence [5]
Michael Giblin
- Close
Aviv,

The subject I should have quoted:

Viewing Inbox Correspondance 

To quote a message I received in my INBOX; 

 

"jessica stables Feb 20 2012 at 2;28pm"

"Re hi, hw do ii change my name as my name isnt just a number it jessica stables"

 

I had allready changed her entry from UC...... to Jessica Stables in FTB before I received her massage.

In unidentified persons to avoid confusion running  DUPLICATION CHECK I use their unique ID number prefiexed by

UP = Parent, UC = Child, and US = Spouse.

If the name was not fresh in my mind I would have to trawl throgh the index's of six trees to find her name.

Its probably something My Heritage can't control unless its from a one tree website.

Can the system identify tree name as well, for the origin of  the message?

Michael 

Michael Giblin
Gold Coast
- Reply
7
RE: Viewing Smartmatch correspondence [6]
Aviv Ben-Arie
- Close

Hi Michael,

Thank you for the explanation, I will pass your suggestion on to our development team for further consideration.

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
- Reply
8
RE: Viewing Smartmatch correspondence
Rhianna W
- Close
Great suggestion Wendy, thanks.
Rhianna W
Tel Aviv, Israel
- Reply
 
Loading...
Loading...