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Email notifications
Peter B
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Hello there MH team,

Recently I found out some disturbing news from my younger user of the site (ages 20s-30s).

Seems that they are getting to many messages: both site notification & calendar notification (I get them too, it can be sometimes 3-4 emails a week). Some of the users decided to mark these messages as Spam, unfortunately.

This, of course, is making our job as site managers very hard, because we want users to get reminders that encourage them to visit the site from time-2-time, to say the least. However, young user, that  usually still lack the passion for family data but use their email all the time, will naturally loose interest & delete messages automatically.

I would suggest the following:

 

  1. Create frequency settings for getting email messages (both for Calendar & Notification messages): weekly, daily, monthly...
  2. Separate the settings for email messages (maybe some user would like to get a weekly reminder for calendar events, while getting monthly messages concerning other changes with the site).
  3. The options should be open for site admin change as well, as it is now. So that we could change it for our users.

 

 

 

 Would love to hear what you think.

Thanks,

Peter

 

Peter B
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2
Refund
Stephen Michael
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  Every time I try to use this site I am asked to pay for something else.  I would like to have my money refunded and my subscription canceled.  Thank you.
Stephen Michael
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3
RE: Refund [2]
Laura
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Dear Stephen Michael,

Thank you for your message in the forum.

Please write an email to the Support Team and let them know when exactly you are asked to pay. 

We do not handle refunds in the forum, since it requires more personal information from your account, which should not be posted in the public forum. Please send your refund request with an explanation to the Support Team.

 

Thank you. 

 

 

Laura
Germany
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4
RE: Email notifications
Joel Rörsch
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I second a request regarding email notification settings: I would like to see a more detailed configuration of how long time before an event an email will be sent out.

Some of my family's users of MH want to get the birthday notification *more* than one day ahead of time, so this would preferably be something that could be set on the user lever or maybe also on administrator level (to help users who are less computer savvy). I Imagine this would take some serious programming on your part, but we would love for this to be configurable!

Thanks for this site and I hope that it will continue to develop!

I write this letter in English, thinking it would be processed more quickly compared to if it had been written in Swedish =)

/Joel Rörsch, Sweden.

Joel Rörsch
Umeå
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5
RE: Email notifications [2]
Daniel
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 Hi Joel,

Currently the Newsletter is sent once a week and the event reminders are sent a day before a specific event. We have received the request to add more control and we are defiantly considering it. Please notice that this requires a major infrastructure change in our system. I have added your request to the already open request about this issue.

Vänligen,

Daniel MyHeritage-teamet

 

Daniel
Israel
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6
RE: Email notifications
Marko Mäkinen
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Sorry for posting on a thread that's year old, but my concern is very much in the subject that Peter is talking about. I find MyHeritage very spammy regarding email notifications it sends. To crown this feeling, I today received email saying "Recently there haven't been any updates on your familysite." (raw translation from Finnish "Viime aikoina perhesivustollasi 'Mäkinen Web Site' ei ole ollut päivityksiä").

My suggestions:

  • Allow users to opt to receive only one message per week, where is grouped all the info (birthdays etc. for coming week, notifications for the past week). Even more brilliant would be, if it has options for the time-scale: week, 2 weeks, month.
  • Be more informative in the notifications. Notification telling only "there's # changes on the site" doesn't lure me in, I'm probably just gona trash the message without a visit on the site. These notifications lost their edge after I couple times in a row found out that the changes made were very little and very irrelevant to me.
  • Do NOT send "there haven't been any updates" messages, or at least have an option for that, if there actually is people who want to receive a notification about that. This is  the most useless email so far that I've received from this site.

I would not want to turn off the notifications and reminders completely, because I have interest towards my familysite, even if distant, and so far I've had a chance to update my personal birthday-calendar due to the reminders, without a need to manually browse thru the tree.

It would be more beneficial for this site to give users more control over the message-flow thru settings, rather than making them to set up spam-filters, or turning the emails off.

Marko Mäkinen
Suomi
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7
RE: Email notifications [2]
Shachar Biran
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Hi Marko,

First of all, thank you for your suggestions and feedback. We appreciate and consider any feedback from our users.

I will do my best to address your comments and suggestions:

1) Currently the Newsletter is sent once a week and the event reminders are sent a day before a specific event. We have received the request to add more control and we are defiantly considering it. Please notice that this requires a major infrastructure change in our system. I have added your request to the already open request about this issue.

2) The notifications were changed in order to attract your site members to actually visit your family site. Once they are in your site they will be more likely to be active members and add/change content. Perhaps theses changes are minor and irrelevant for you, but the same change can be more relevant to one of your site members.

3) Currently there is no option to cancel the no-activity email. I apologize that you find it useless, but other MyHeritage users found it a useful reminder that they have new information to add to their family site. I will forward a request to add the option to choose whether to receive this alert or not. 

In general, bugs and feature requests are prioritized according to how many users write to support about them and how much resources and time they require of the team. Some suggestions that seem minor may actually be related to the infrastructure and require major changes that effect many other features.

We do our best to implement and fix any issue our users report with the resources available to us. As much as we would love to, we can't fix every bug and feature that is requested. 

If we see more requests and complaints about this specific issue, we will prioritize it and make sure to implement it faster.

We are aware that as a customer you look for the best tools to aid you in your work, but we hope you understand that we are doing our best with the limits and resources available.

Best Regards,

Shachar

MyHeritage.com team 

 

Shachar Biran
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8
RE: Email notifications
Lior Shaked
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Hi Peter,

Thanks for writing to us.

We currently do not have this option, although thank you for your suggestion. I have forwarded it to our developers for future consideration.

Please let me know if you have any other ideas, as we value such input from our users.

Best Regards,

Lior

MyHeritage team 

Lior Shaked
Israel
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