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Accidental deletion in FTB
jd
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Somehow I have deleted someone in error in FTB. Now I have 50 matches in my web site to various families that say pending, but with no one there to match. Obviously this is the deleted person. How do I retrieve that information so I can confirm or reject these mystery matches?
jd
Australia
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RE: Accidental deletion in FTB
shani treves
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Hi, 

Since you have an extensive family tree, after editing your tree it takes a while for the Smart Matching feature to recalculate the Smart Matches for your tree. 

Please let me know if you still have pending Smart Matches after a couple of days.

 

Best regards,

Shani

MyHeritage.com team 

 

shani treves
Israel
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3
RE: Accidental deletion in FTB [2]
jd
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Thanks for your reply.

Yes I still have a blank match pending for a number of families. Has been this way for over a week now.

Regards

Julie

jd
Australia
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4
RE: Accidental deletion in FTB [3]
shani treves
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Hi Julie, 

I see that you published your family project July 31.

Please let me know if 2 days after publishing your project you still have this  problem.

 

Best regards,

Shani

MyHeritage team 

shani treves
Israel
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