Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
Lost information
Rachel. Holtom
- Close
Please help... my last computer recently died and I had to buy a new one. Now when I log into my family tree, all the living members that I had locked for privacy, are showing up as 'Unknown" and I can not edit anything at all. How do I get this information back into my tree and get back into the main part of the tree building that allows me to edit and add to my tree please. Thanls  in advance.
Rachel. Holtom
Australia
- Reply
2
RE: Lost information
Lior Shaked
- Close
Hi Rachel,

Thanks for writing to us.

Please take a look at the following FAQ, I think it will help you understand why there are suddenly Unknown members in your tree:

Why do I see "unknown" individuals in my tree online after I publish from Family Tree Builder?

If you need further assistance, just let me know.

Best Regards,

Lior

MyHeritage.com team 

 

Lior Shaked
Israel
- Reply
 
Loading...
Loading...