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FTB/Web brower compatibility
Anthony Cupp
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Ever since I updated to Internet Explorer 9.0 I cannot open FTB.  Is this just a coincidence?  This is the error message I'm seeing.

 

Runtime Error!

Program:  C:\MyHeritage...

 

This application has requested the Runtime to terminate it in an unusual way. 

Please contact the application's support team for more information.

Anthony Cupp
Iowa City, IA
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RE: FTB/Web brower compatibility
Lior Shaked
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Hi Anthony,

Thanks for writing to us.

If you get a runtime error in Family Tree Builder, it is probably because your program did not install correctly.

In this case, please try to first completely uninstall FTB, and then re-download the program from our website: How do I install Family Tree Builder?

This should clear up the problem, let me know if you need further assistance.

Best Regards,

Lior

MyHeritage.com team 

Lior Shaked
Israel
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