I see that on your site called 'delete', you still have the following tree on it:
GED tree with 88211 people
Title: TERTNES, ID: 7 Languages: DF
Last updated: May 30 2011
I would suggest not deleting the whole family site, and it is your paid and upgraded site. If you would like to start again, then I suggest that we delete that last tree on the site, and you can then upload a brand new tree.
My site just isn't working right... gedcom export I waited for weeks and backup also, it never worked.
that is why I agreed to delete my entire site and transfer my subscriptions to the new site I made a day ago and still waiting for you to do this. new site is tertnes-familien.myheritage.com but I can not start frest and upload my gedcom file there and start fresh...
I have already have to file a "please delete my site" ticket yesterday and I hope it doesn't take too long, as I am eager to get my site up and running (in a working order) ;)
How long should I wait before I can colnclude that the backup is not working?
And how long should I wait before I can conclude that export to gedcom is not working?
And how long should I wait before I can see what relationship I have with persons? like this person is your direct line 12 generations, etc etc? I don'y get to see it on people unless they are very close...
That is why I am asking if it is better for me to delete the entire site and start fresh, but I am afraid I will lose my premiumplus membership with payed backup if I do so?
This is how my backup looks like, never run even once...
We have had sokme problems in the past with the Export Gedcom and Backup feature for very large trees. I think that this may be the problem on your site. If you find that you wait for over an hour, and your file does not arrive, then please let me know.
Also, regarding the relationships, let me explain why you can no longer see certain relationships in your tree:
for trees with less than or equal to 5000 people, you can see all relationships.
for trees with over 5000 people and less than 20,000 individuals it is limited:
for direct ancestors/descendants you can see relationships of up to 20 degrees
for non-direct relatives, you can only see the relationships for people that are 2 steps away.
We do apologize for the inconvenience, but this is so that your tree loads quickly, and does not get stuck.
I put in another post regarding the exports and backups... I waited for weeks... nothing, that and other problems is why I need to delete the entire site with the tree and start fresh on another... (and transfer my subscriptions to the new site)