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Not allowed to delete trees, please delete for me?
Ronny Tertnes
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Hi

 On the admin gage where we maintain and edit the trees I do not have the option to delete.

Someone please delete for me: (default tree is supposed to be "Tertnes")

Tertnes_pls_delete and Tertnes2_pls_delete

I think this will fix all my problems with things not working, possibly to a corrupt gedcom file on the first tree that I want deleted... (I generated and checked and uploaded a newer gedcom file)

Ronny*

Ronny Tertnes
Norway
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2
RE: Not allowed to delete trees, please delete for me?
Ronny Tertnes
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Or perhaps I can just delete the entire site and start fresh?

Will I keep my premiumplus membership and backup option if I delete my site and start a new one?

The reason is that there are all sorts of problems and errors on my current site, probably due to something in the first gedcom I uploaded, nut for all I know it can be the site itself...

 So... Can I just delete my site and create a new one without losing my membership ??

  

Ronny* 

Ronny Tertnes
Norway
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3
RE: Not allowed to delete trees, please delete for me? [2]
Esther Weinberg
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Hi Ronny, 

I have deleted those two trees for you as per your request.

The reason that you were not able to delete them yourself, is that we prevent users from deleting a tree of over 50,000 people in it by themselves, so that they will not delete it mistakenly.

Are you still having other problems on the site?

Best Regards,

Esther / MyHeritage Team 

Esther Weinberg
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4
RE: Not allowed to delete trees, please delete for me? [3]
Ronny Tertnes
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it didn't help to delete the old trees, can I please just delete the site and start fresh?

Do you have to promote it to premiumplus and backup or will  this happen automatically if I select "delete site" ?

Ronny Tertnes
Norway
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5
RE: Not allowed to delete trees, please delete for me? [4]
Esther Weinberg
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Hi Ronny, 

I see that on your site called 'delete', you still have the following tree on it:

GED tree with 88211 people

Title: TERTNES, ID: 7 Languages: DF

Last updated: May 30 2011 

I would suggest not deleting the whole family site, and it is your paid and upgraded site. If you would like to start again, then I suggest that we delete that last tree on the site, and you can then upload a brand new tree. 

Please let me know what you would like to do.

Best Regards,

Esther / MyHeritage Team 

Esther Weinberg
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6
RE: Not allowed to delete trees, please delete for me? [5]
Ronny Tertnes
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Hi

My site just isn't working right... gedcom export I waited for weeks and backup also, it never worked. 

that is why I agreed to delete my entire site and transfer my subscriptions to the new site I made a day ago and still waiting for you to do this. new site is tertnes-familien.myheritage.com but I can not start frest and upload my gedcom file there and start fresh...

I have already have to file a "please delete my site" ticket yesterday and I hope it doesn't take too long, as I am eager to get my site up and running (in a working order) ;) 

Ronny Tertnes
Norway
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7
RE: Not allowed to delete trees, please delete for me? [3]
Ronny Tertnes
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Thank you :)

 

How long should I wait before I can colnclude that the backup is not working?

And how long should I wait before I can conclude that export to gedcom is not working?

 And how long should I wait before I can see what relationship I have with persons? like this person is your direct line 12 generations, etc etc? I don'y get to see it on people unless they are very close...

 

That is why I am asking if it is better for me to delete the entire site and start fresh, but I am afraid I will lose my premiumplus membership with payed backup if I do so?

 

 This is how my backup looks like, never run even once...

Backup
 
Backup status: ONLatest backup: N/ANext backup: Today, process will commence shortly
 
 
#
Date of backupDescriptionRetrieve backup
[No backups found]
Ronny Tertnes
Norway
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8
RE: Not allowed to delete trees, please delete for me? [4]
Esther Weinberg
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Hi Ronny, 

We have had sokme problems in the past with the Export Gedcom and Backup feature for very large trees. I think that this may be the problem on your site. If you find that you wait for over an hour, and your file does not arrive, then please let me know.

Also, regarding the relationships, let me explain why you can no longer see certain relationships in your tree:

for trees with less than or equal to 5000 people, you can see all relationships.
for trees with over 5000 people and less than 20,000 individuals it is limited:
for direct ancestors/descendants you can see relationships of up to 20 degrees
for non-direct relatives, you can only see the relationships for people that are 2 steps away. We do apologize for the inconvenience, but this is so that your tree loads quickly, and does not get stuck. 
 
Best Regards,
Esther / MyHeritage Team 
Esther Weinberg
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9
RE: Not allowed to delete trees, please delete for me? [5]
Ronny Tertnes
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Thank you for clarifying this for me :)

I put in another post regarding the exports and backups... I waited for weeks... nothing, that and other problems is why I need to delete the entire site with the tree and start fresh on another... (and transfer my subscriptions to the new site)

Ronny Tertnes
Norway
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10
RE: Not allowed to delete trees, please delete for me? [6]
Esther Weinberg
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Hi Ronny, 

Please send me the specific ticket numbers, and I will look into them, and make sure that they are answered.

Esther  

Esther Weinberg
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