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Help files
Andy Coates
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My Heritage Family Tree Builder is a really good program (the online bit much less so),but is marred by the appalling Help files.        The online Family sites have none at all.

I can find some 'How to' information on these Message boards but it takes hours to sift through them all to find what I want.                   You would find that most of the questions asked of team members would be unnecessary if you had decent Help files - thereby saving you all lots of time!

So please spend some time writing Help files.

Thanks, Andy Coates

Andy Coates
United Kingdom
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2
RE: Help files
Esther Weinberg
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Hi Andy, 

 

Also, in the next upcoming version of Family Tree Builder, we will be providing a new version of the user guide and we hope that it will be greatly improved. We would still like to get your feedback on the existing manual so that we can improve it for the next version.

 

Best Regards,

Esther / MyHeritage Team

Esther Weinberg
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RE: Help files
Esther Weinberg
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Hi, 

Thank you for writing to us.

 I am glad that you are enjoying using MyHeritage.com!

 Although there is no guidebook or virtual tour available for the website MyHeritage, it is not a very difficult website to navigate through. Please take a look around the site, and get to know it. There is a certain amount of trial and error involved in the process.

 If you have any specific questions regarding the site, please let me know.

 Best Regards,

 Esther / MyHeritage Team

 

Esther Weinberg
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4
RE: Mac Users
Regina Pellegrini
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Esther Weinberg wrote:
The site doesn't seem to be compatible with Mac using Safari browser.  Any suggestions?

Hi, 

Thank you for writing to us.

 I am glad that you are enjoying using MyHeritage.com!

 Although there is no guidebook or virtual tour available for the website MyHeritage, it is not a very difficult website to navigate through. Please take a look around the site, and get to know it. There is a certain amount of trial and error involved in the process.

 If you have any specific questions regarding the site, please let me know.

 Best Regards,

 Esther / MyHeritage Team

 

Regina Pellegrini
Flemington, NJ
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