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Script Error when Loading Maps...
Patrick McCoy
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Using FTB 5.0.0.1198 under Windows 7 SP 1...

 Clicked on the Maps button today to fix some city names, and went through the process as always, only to have what used to be the map window load up, with nothing other than "Script Error" in the left bottom corner.

Looked at previous posts, and changed the IE 8 options that were listed, still no change.

Patrick McCoy
Okanagan Valley
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Attachments:
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FTB-error.jpg
2
RE: Script Error when Loading Maps...
Isolda L
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Hi Patrick,

Thank you for writing to us.

I am sorry for the inconvenience. 

Please note, that currently there is an error referring the Maps section on some of  Windows 7/XP computers.

We are aware of this issue, and I have forwarded your details to the appropriate department for checking.

Hopefully, in the future, we'll release an improved feature and inform our users accordingly.

Regards,

Isolda

MyHeritage.com team

Isolda L
רוסיה
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3
RE: Script Error when Loading Maps... [2]
Patrick McCoy
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Considering the fact that some of us pay for premium features, I would hope that FTB is working even faster to get this fixed, as Win 7 is not a "recent" release, but has been around for a while now.
Patrick McCoy
Okanagan Valley
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4
RE: Script Error when Loading Maps... [3]
Isolda L
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Hi Patrick,

Please note, that we are constantly working on improving Family Tree Builder program features.

When improving the program features, we are taking into considerations the users bug reports and suggestions as well as our own agenda.

Every few months we release a new, updated and improved version of the program and currently we are working on releasing the next version.

We'll let our users know once we'll release the next, improved version.

Best Regards,

Isolda/MyHeritage.com.

Isolda L
רוסיה
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5
RE: Script Error when Loading Maps... [4]
Patrik Lindblom
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Hi

 Now you launched a new version of FTB but the maps still doesn't work. Really bad......... You had this problem for a long time now and for us who pays for this program its a mess.

Soon i want my money back, I don't want to pay for a program which doesn't work properly

Patrik Lindblom
Sverige
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6
RE: Script Error when Loading Maps... [5]
Aviv Ben-Arie
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Hi Patrik,

Thank you for writing to us.

Are you referring to version 5.1.0.5365? In this version we made specific bug fixes for some location related bugs. I'm sorry to hear that you are still unable to use the map feature. I can see that Isolda gave you 4 free months of the Premium plan, I am now adding another 4, as a compensation.

I apologize about the inconvenience caused.

Regards,

Aviv

MyHeritage.com  

 

Aviv Ben-Arie
Israel
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7
RE: Script Error when Loading Maps... [6]
Patrick McCoy
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Hey Aviv ...

I too have the same error, as does EVERYONE that uses this software.  I would like to enquire on receiving some months free as well, 8 months should do ... and I'd recommend starting to do one of the following:

a) automatically renew memberships for free until the bug is fixed (which I think is coming up on being one month old), or

b) FIX THE BUG!

PS - to my utter shock and horror, I see that my ORIGINAL thread about this, being 200 old was just above Patrik's message ... now I'm really mad ... I await your reply on my credit.

Patrick McCoy
Okanagan Valley
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8
RE: Script Error when Loading Maps... [7]
Aviv Ben-Arie
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Hi Patrick,

I added the 8 months, and I have great news! We were able to fix this bug for good, as we will start using a new method to display the maps, starting from the new version of FTB (version 6) that will be released in the next few months.

Regards,

Aviv

MyHertiage.com Team  

Aviv Ben-Arie
Israel
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9
RE: Script Error when Loading Maps... [8]
Patrick McCoy
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Yay .. version 6 is finally here ...

But wait ... the maps STILL don't work.  Any thoughts? Screen capture included.

Patrick McCoy
Okanagan Valley
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Attachments:
Click to view full size
ftb-ooops.jpg
10
RE: Script Error when Loading Maps... [9]
Aviv Ben-Arie
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Hi,

What happens if you click on Yes when getting the error message?

I have consulted the team leader of the program developers, and he requested you to  go to My Computer > C > Program files > MyHeritage > Bin > Maps > look for MapPlaces.js file. Do you see it? How big is it?

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
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11
RE: Script Error when Loading Maps... [8]
Patrick McCoy
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Great news to hear that the issue has been resolved.

However, I gracefully suggest that FTB fix this in a bug fix version update sooner than leaving it for a version 6 update "in the next few months".  I'm sure FTB users would be much happier getting this issue resolved now than in a few months time.

Thanks.

Patrick McCoy
Okanagan Valley
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12
RE: Script Error when Loading Maps... [6]
Patrik Lindblom
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ok, 4 month more of a none wworking programme/feature. I just want it to work. I can't be the only one with this problem but it seems your not intrested in fixing it
Patrik Lindblom
Sverige
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13
RE: Script Error when Loading Maps... [7]
Patrik Lindblom
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One more year and the maps still not working. It's a shame!!!!!!! Just got the print icon in the lower left corner when I try.

 Start to do something to this problem, NOW

Patrik Lindblom
Sverige
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Attachments:
Click to view full size
Skärmklipp.jpg
14
RE: Script Error when Loading Maps... [8]
Patrick McCoy
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I love that they've had the time to completely revamp the GUI, but they CONTINUE TO IGNORE this issue ...

I was hoping that FTB 7 would fix it, but ...

 

Patrick McCoy
Okanagan Valley
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15
RE: Script Error when Loading Maps... [7]
Jessyca Finnerty
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I'm glad to see this error is not on my end. I've been putting in addresses all week, and when I went to check out the map feature today (I think it's the first time I've tried to use it) I got a script error. Actually, I got 3 identical script errors, and then the blank page. I'm just glad it didn't freeze the program because my dumb self doesn't remember when I saved last... But here's the question I have. This post says that the bug would be fixed in version 6. As far as I can tell, I have version 6. I double check, and it says I have the most recent version. So what's the deal? Is this still a bug? Has it been fixed yet? I haven't had any real complaints with the MyHeritage site, or with the FTB, but if I could make one request, I would love to see a list of changes, added or updated features, and known bugs, features that are currently being worked on, etc. Most of the programs that I use have this somewhere on their webpage, and I was very surprised that I couldn’t find one on MyHeritage…
Jessyca Finnerty
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