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Merge button is dim again!
David Johnson
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I experienced this issue a month ago or so where the "Merge" button on the SmartResearch screen is no longer accessable.  Last time I saw this thread in the forum and installed ver 1189 version of FTB.  This seemed to get rid of the problem.

 Two nights ago-- it happened again.  This time I found a newer version on the myheritage site-- rev 1198.

 I installed this version but there was no remedy of the dimmed merge button.

Also the SmartMatching seems to be somewhat flakey-- on the FTB PC side it shows a match with multiple hits, and then when I select the match it says there are no matches available.  This happens on many of the matches denoted but not all.

 When this started happening again-- I had just crossed the 5000 person in my tree.  I noticed that there was some message posts about a limit of 5000 matches due to a security limit.  This seems a little odd that you would limit users to an arbitrary number when we have to pay extra to get the feature in the Premium package. A much more smart limit would be to have a date range on the limit so that a user can not match a large number within say a week or something similar.

Any assistance you can provide would be greatly appreciated-- sinice this issue has severly limited my use of the system.

 Info- 

FTB rev 5.0.0.1198, Win 7, Premium Membership.

Thanks

 Dave Johnson

David Johnson
Inver Grove Heights, MN
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2
RE: Merge button is dim again!
Candi Vis
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My merge button has also become unusable....at around 6300.  I'm PremiumPlus, not sure what version.
Candi Vis
Green Lake, WI
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3
RE: Merge button is dim again! [2]
Shachar Biran
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Hi Candi,

Please make sure you download and install the newest version of the softwate from the following link:

web009.myheritage.com/public/updates/1198/family_tree_builder_1198_cd.exe 

This should solve the merge problem 

 

Best Regards,

Shachar

MyHeritage.com 

Shachar Biran
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4
RE: Merge button is dim again! [3]
Candi Vis
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Will do.  I downloaded the other recommended version (I want to say 1183?) to solve this last night, but have not installed it.  A couple questions about this version...

My software is saying I have the latest version, is there a glitch in it?  Concerned as I'm having another problem that's being addressed as well...

Does this version change anything else or just the merge issue?

Will there still be a limit on merges with this version?  

Thanks

Candi Vis
Green Lake, WI
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5
RE: Merge button is dim again! [4]
Shachar Biran
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Hi Candi,

The most updated version of the software is version 1198 which  you can download from above link. 

The version includes the merge limit update and few other minor bug fixes. 

You get the message that you have the latest version because version 1198 includes only small fixes that do not effect all users. There is no need to send all users a message to download and install again as the merge limit effects only small percentage of our users.

Anyway, version 1198 has a limit of 50,000 merges. This limit is very high and I am sure will not intrefer with your work.

Let me know if you still have a problem

 

Best Regards,

Shachar

MyHeritage.com 

Shachar Biran
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6
RE: Merge button is dim again! [5]
Candi Vis
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Thanks :)
Candi Vis
Green Lake, WI
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7
RE: Merge button is dim again!
Aviv Ben-Arie
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Hi Dave,

Thank you for writing to us.

I will shortly send you an email regarding this issue.

Regards,

Aviv / MyHeritage.com Support Team  

Aviv Ben-Arie
Israel
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8
RE: Merge button is dim again! [2]
David Johnson
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Well- for the moment the system has started to work again- late Saturday night.  Not sure why-- but I have been able to continue to use the merge button yesterday.

 

Dave

David Johnson
Inver Grove Heights, MN
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