Has anyone had trouble getting a resonse from the support team? I have emailed them twice and received a promise that they would get back to me, but haven't received anything in four days. Maybe one of you has an answer for my problem. I purchased the premium upgrade, but when I try to upgrade from within the Family Building program, I get the message "The software is unable to communicate with Myheritage.com. My Internet is working fine, so I don't know what the problem is. I am ready to cancel. Thank you.
Try to download it from the Website(under 'downloads' at the top). It will probably just replace the one you have and if it doesn't, you should stll be able to delete the old one.
Hi there, I am replying to this mail as you seem to be the only support person responding to mails
I upgraded my subscription for NEL - Huguenot Web Site to a Premium family site some time ago. BUT my FTB program running in windows doen't recognise this! So I am unable to do smart matches or anything from within FTB, how do I get my FTB to recognise that it is indeed a "Premium" site?
My registration email adres on the web is the same as my registration email for FTB BUT I still cannot use the Premium features in FTB.
What you don't seem to understand is that I have the same email on the web site and the exact same email in the windows version of FTB but I am unable to use the Premium features on the windows version of FTB.
The web site states that it is a Premium subscription BUT I cannot use these features in the windows version of FTB.
