Has anyone had trouble getting a resonse from the support team? I have emailed them twice and received a promise that they would get back to me, but haven't received anything in four days. Maybe one of you has an answer for my problem. I purchased the premium upgrade, but when I try to upgrade from within the Family Building program, I get the message "The software is unable to communicate with Myheritage.com. My Internet is working fine, so I don't know what the problem is. I am ready to cancel. Thank you.
Hi there, I am replying to this mail as you seem to be the only support person responding to mails
I upgraded my subscription for NEL - Huguenot Web Site to a Premium family site some time ago. BUT my FTB program running in windows doen't recognise this! So I am unable to do smart matches or anything from within FTB, how do I get my FTB to recognise that it is indeed a "Premium" site?
My registration email adres on the web is the same as my registration email for FTB BUT I still cannot use the Premium features in FTB.
What you don't seem to understand is that I have the same email on the web site and the exact same email in the windows version of FTB but I am unable to use the Premium features on the windows version of FTB.
The web site states that it is a Premium subscription BUT I cannot use these features in the windows version of FTB.