Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
Re; Export Gedcom not working
PD
- Close
 

I have tried about 50 times over the past 8 months and still have never received the email so I can download my Gedom file. I'd really appreciate a resolution to this so I can complete this project in time for this Christmas.

 

Thanks

Pete

PD
Cottage Grove, OR
- Reply
2
RE: Re; Export Gedcom not working
Barrett Roby
- Close
I was able to download mine by going to the family tree...there was a link to export the whole thing (minus pictures). I didin't have to wait on an email from this site's "tech support". Hope this helps.
Barrett Roby
Lexington, SC
- Reply
3
RE: Re; Export Gedcom not working [2]
PD
- Close

Thanks for the help, but that link just takes me to the page that generates the Gedcom and then tells me to wait for an email so I can then download the Gedcom. The problem is - I never receive the email with the link pointing to my Gedcom....

I receive all of the other emails from MyHeritage, just never this one.

PD
Cottage Grove, OR
- Reply
4
RE: Re; Export Gedcom not working [3]
Lora KoenHemsi
- Close

Thanks for writing.

Can I ask you when you last tried to export gedcom?

As you have mentioned, once you had to wait to recieve an email but you no longer need to do that. Once you go to Manage trees, at the top of the list there is a link to export a gedcom, you click that, you chose the tree that you want to export and then save it on your computer wherever it's convinient for you to find afterwards. Then you can go back to the file that you saved, double click and it will open in FTB.

So could you please try again and see if you get this screen and can complete the above steps?

If you have any other questions please feel free to write back!

Thanks

Lora

 

Lora KoenHemsi
- Reply
5
RE: Re; Export Gedcom not working [4]
Robert Jewett
- Close
I have the same exact issue.  Suggestions?
Robert Jewett
Laveen, AZ
- Reply
6
RE: Re; Export Gedcom not working [5]
Aviv Ben-Arie
- Close

Hi Robert,

Thank you for writing to us.

I can see that you have a GEDCOM tree in your site now, has the issue been resolved?

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
- Reply
7
RE: Re; Export Gedcom not working [6]
Robert Jewett
- Close
it finally came through, thanks.
Robert Jewett
Laveen, AZ
- Reply
8
RE: Re; Export Gedcom not working [4]
PD
- Close

Lora,

I am following your directions to the letter

The problem comes after I select family tree to export and then click the "Export GEDCOM" button. I still receive only message at the top of the screen that says

"Your gedcom is being generated now. This typically takes a few minutes. When it is ready you will receive an email with a link to view it."

 That's as far as I've ever gotten. I never receive an email and I am never given an opportunity to save my GEDCOM. I just tried it as I write this.

For some reason I am still being asked to wait for an email? Any ideas?

Thanks!

Pete

PD
Cottage Grove, OR
- Reply
 
Loading...
Loading...