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Family tree builder problem
Patty Miller
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I opened up my Family Tree builder program and for some reason the screen is stretched in the program. So I can't see the bottom of the screen. It is under my tool bar somewhere. What can I do to get it back to a normal size. Even if I make it full screen i still can't see the bottom.

 

Patty Miller
Canada
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2
RE: Family tree builder problem
Noam
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Hi Patty,

 

Try to increase your screen resolution.

You can do this if you right click anywhere in your desktop,

choose Properties,

and go to the Settings tab.

 

Regards,

Noam / MyHeritage Team 

Noam
Israel
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3
RE: Family tree builder problem [2]
Bob Lenk
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An application is supposed to adapt to the display resolution - NOT VICE VERSA. I have a 1280x1024 display.  That is the maximum resolution it can handle, and the only resolution that gives good results.  If I click the standard "full screen" button, Family Tree Builder grows too large for either dimension.  I have never seen another wondows application with this problem.
Bob Lenk
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4
RE: Family tree builder problem [3]
Aviv Ben-Arie
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Hi Bob,

Thank you for writing to us.

Can you please let me know which screen you are using (size and if it is a netbook, wide screen etc.), so I will be able to better understand the issue?

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
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5
RE: Family tree builder problem [4]
Bob Lenk
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The problem occurred the first time I ran FTB 5.1 (and persisted through that invocation).  However, when I have run the program since then, full screen works fine.  So, I can't reproduce the problem.

 I am running on a 19" 1280x1024 display.  It's Windows 7 64-bit, and the display adapter is  an ATI Radeon HD 4250 (part of the motherboard chipset).

Bob Lenk
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6
RE: Family tree builder problem [5]
Aviv Ben-Arie
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Hi Bob,

Thank you for this information.

If this happens again in the future, please let me know so we will be able to investigate.

Regards,

Aviv

MyHeritage.com  

Aviv Ben-Arie
Israel
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7
<This post was deleted>
Easter
8
RE: Family tree builder problem [3]
Isolda L
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Hi Reginald,

 

Can you please tell me what operation system do you have?

 

Best regards,

Isolda,

MeHeritage.com team.

Isolda L
רוסיה
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9
<This post was deleted>
Easter
10
RE: Family tree builder problem [5]
Noam
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Hi,

 

This is where you will be able to change the resolution (see screenshot attached)

 

Noam.  

 

 

Noam
Israel
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resolution.jpg
11
RE: Family tree builder problem [6]
Easter
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thanx
Easter
Canada
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