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Face recognition frames are mixed with other pictures
Levent Topakoğlu
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Sometimes the pictures are altogether mixed with others. One picture may have another picture's name and face detection tags (with exact loactions from the other). I have to manually add the pictures again and re-tag all over. This happens with pictures loaded with Family Tree builder and pictures added by site members. Since I don't have the pictures that other members add, I can't replace them. And also, it's impossible to remove a wrong face regocnition. Sometimes a wall texture or anything at all may be recognized as a face. I just can't remove them. Please improve this area.

Levent Topakoğlu
İstanbul
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RE: Face recognition frames are mixed with other pictures
Esther Weinberg
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Hi Levent, 

thank you for writing to us.

Please try the following: Go to your site, to Family Tree > Manage Trees and delete the tree that you published to your site.

Then go into Family Tree Builder and republish the tree again.

Please let me know how this goes.

Best Regards, Esther / MyHeritage Team  

Esther Weinberg
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3
RE: Face recognition frames are mixed with other pictures [2]
Levent Topakoğlu
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But if I do that I will lose all the information site members have entered at various times since the site is established.

If only there was a way to download the whole comments and pictures and all the links members have made, I would feel free to delete and reload my tree again. You should consider syncronising ALL data when using MyHeritage software. There's no point in losing everything whenever some buggy software has messed everything up!

There's no point in paying this software at the moment as well.

Listen, I want to be a premium user. If you want me to pay, make the software right, OK?

Levent Topakoğlu
İstanbul
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4
RE: Face recognition frames are mixed with other pictures [3]
Esther Weinberg
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Hi Levent, 

Thank you for writing to us.

If you delete the tree, what you will lose is any personal photos that have been added to the tree since the tree was published.

Other photos and comments on your site will remain as they are.

Best regards, Esther / MyHeritage Team  

Esther Weinberg
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5
RE: Face recognition frames are mixed with other pictures [4]
Doug Laws
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Esther Weinberg wrote:
I am in the same boat. There's no way I am going to put 388 photos back into my tree. I'm a premium member, for what it's worth.

Hi Levent, 

Thank you for writing to us.

If you delete the tree, what you will lose is any personal photos that have been added to the tree since the tree was published.

Other photos and comments on your site will remain as they are.

Best regards, Esther / MyHeritage Team  

Doug Laws
Australia
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6
RE: Face recognition frames are mixed with other pictures [5]
Esther Weinberg
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Hi Doug, 

Thank you for writing to us.

We are aware of this terrible bug, where picture tags are mixed up after publishing your tree from Family Tree Builder.

We have been working hard on fixing this issue, and we are soon to release a fix for it.

Best Regards, Esther / MyHeritage Team

  

Esther Weinberg
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