I think that if you don't renew it, it will automatically go to basic which is free. I am not sure if you have to tell them not to renew or not. I suspect that you do if they are like most paid sites like this that are paid by the month or year.
Yes, I still have Family Tree Builder and it's working well and is great! My problem is online. The site is washed out and faded with a link to renew subscription with no option to go back to basic. Thanks for your reply. ps I wish it would automaticly revert!
Have had my account for several years without really using it. When I now want to test it a bit more I am prompted to prolong it – but I can’t switch to Basic as I would like to.
So I need help with that. (Why am I not able to do this myself?)
I see that your tree is actually over the basic limit of 250 people. This means that with a basic site, you will not be able to update and grow your tree.
Would you be interested in me having a member of the telemarketing team contact you, to see what they can offer you?
yes. But what makes me wonder - in myheriatage it shows my, that (for me ?) basic is unlimited (German Unbegrenzt). Could be the reason, that my account cames from verwandt.de ?!
Would it be possible for MH to add a way to click to basic on the family page? I have been forced to resort to a Google search to find this Q n A on the topic at hand. There is very little help on the Family Page to do this.
As my family is rarely touching base with MyHeritage, I would like the acct to revert to basic. I have been adding some members names and listings to keep interest active, but with simple birthday notices on the middle premium acct. and with Facebook doing that for free, it is time to let the acct revert to simple and basic.
I wouldn't have checked this myself except I have a very strange persons name showing up as a relative and wish to find out how on Earth this very unusual named fellow is related to anyone I've ever known or ever will know.
Thanks for all you do and ask the web techs to add a basic button.
One question. If I upgrade to premium, build a big family tree (500 members), then I'd like to stop paying (it is already build and premium option is expensive) - will I be still able to access my whole tree or not?
I have stopped the recurring payments for your site, however still your Premium plan expires only on May 30 2013. Are you sure that you would like a downgrade at this time?
I can see that you have just upgraded your site to the PremiumPlus plan. Can you please further explain why you are requesting to cancel this transaction?
For our family site, there are 2 premium users; I wish to cancel my personal subscription but I see no option to do so. This is not fair. There is no help on the subject and it seems from past posts that you will downgrade to basic only when someone contacts you to do so. There should always be an option to opt out of a service. Some sites choose not to have this option available to deter users from cancelling subscription. I presume this is an oversight on your part?
Having this option would create a better user experience.
