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1
premium back to basic
sue yeatman
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is it possible to go back to basic ie free from premium instead of extending?
sue yeatman
New Zealand
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2
RE: premium back to basic
Eric Dalton
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I think that if you don't renew it, it will automatically go to basic which is free. I am not sure if you have to tell them not to renew or not. I suspect that you do if they are like most paid sites like this that are paid by the month or year. 
Eric Dalton
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3
RE: premium back to basic [2]
sue yeatman
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Yes, I still have Family Tree Builder and it's working well and is great! My problem is online. The site is washed out and faded with a link to renew subscription with no option to go back to basic. Thanks for your reply. ps I wish it would automaticly revert!
sue yeatman
New Zealand
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4
RE: premium back to basic [3]
Esther Weinberg
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Hi Sue,

I apologize for the delay. 

I have switched your site back to a basic family site. 

Good luck with your family research!

Best Regards, 

Esther / MyHeritage Team

Esther Weinberg
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5
RE: premium back to basic [4]
Sophie Hvidesten
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Can you change mine back to basic?
Sophie Hvidesten
- Reply
6
RE: premium back to basic [4]
Roland Hartmann
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I have the same problem - will go back to basic, but no chance to do this step with the WEB-Portal.
Roland Hartmann
Germany
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7
RE: premium back to basic [5]
Lars-Gunnar Frisk
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Me too. Same problem. 

Have had my account for several years without really using it. When I now want to test it a bit more I am prompted to prolong it – but I can’t switch to Basic as I would like to. 

So I need help with that. (Why am I not able to do this myself?) 

Lars-Gunnar Frisk
- Reply
8
RE: premium back to basic [6]
Esther Weinberg
- Close

Hi Lars-Gunnar, 

I have switched your account back to basic.

Good luck with your family research!

Esther / MyHeritage Team 

Esther Weinberg
- Reply
9
RE: premium back to basic [5]
Esther Weinberg
- Close

Hi Roland, 

Thank you for writing to us.

I see that your tree is actually over the basic limit of 250 people. This means that with a basic site, you will not be able to update and grow your tree.

Would you be interested in me having a member of the telemarketing team contact you, to see what they can offer you?

Please let me know,

Best Regards,

Esther / MyHeritage Team 

Esther Weinberg
- Reply
10
RE: premium back to basic [6]
Roland Hartmann
- Close

Hi Esther,

yes. But what makes me wonder - in myheriatage it shows my, that (for me ?) basic is unlimited (German Unbegrenzt). Could be the reason, that my account cames from verwandt.de ?!

Best Regards

Roland

Roland Hartmann
Germany
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11
RE: premium back to basic [7]
Esther Weinberg
- Close

Hi Roland,

Thanks for writing to us.

I have written you an email regarding this issue.

Thanks,

Esther / MyHeritage Team 

Esther Weinberg
- Reply
12
RE: premium back to basic [8]
Mike Matessa
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Please downgrade my plan to basic also.
Mike Matessa
Pittsburgh, PA
- Reply
13
RE: premium back to basic [8]
Donald Spradlin
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Esther Weinberg wrote:

Hi Roland,

Thanks for writing to us.

I have written you an email regarding this issue.

Thanks,

Esther / MyHeritage Team 

Ms. Esther,

Would it be possible for MH to add a way to click to basic on the family page? I have been forced to resort to a Google search to find this Q n A on the topic at hand. There is very little help on the Family Page to do this.

 As my family is rarely touching base with MyHeritage, I would like the acct to revert to basic. I have been adding some members names and listings to keep interest active, but with simple birthday notices on the middle premium acct. and with Facebook doing that for free, it is time to let the acct revert to simple and basic.

I wouldn't have checked this myself except I have a very strange persons name showing up as a relative and wish to find out how on Earth this very unusual named fellow is related to anyone I've ever known or ever will know.

 

Thanks for all you do and ask the web techs to add a basic button.

 

Don

Donald Spradlin
- Reply
14
RE: premium back to basic [8]
Mart Rasva
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Hi,

 would it be possible to move my Tree back to Basic plan as well ? thank you.

Mart

Mart Rasva
- Reply
15
RE: premium back to basic [9]
Arbel Z
- Close

Hi Mart,

Thank you for writing.

 

I downgraded the site.

 

Best Regards,

Arbel / MyHeritage.com 

Arbel Z
Israel
- Reply
16
RE: premium back to basic [10]
אלקנה גני
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Could you please downgrade to basic my ZAKINTOS ISLAND JEWISH web site ? 

(http://www.myheritage.com/site-121304071/zakintos-isl-jewish)

 

Could be very usefull to have such option in user UI.

 Thanks,

Elkana. 

אלקנה גני
זקינטוס, יוון
- Reply
17
RE: premium back to basic [11]
Lior Shaked
- Close

Hi Elkana,

I downgraded the site for you and will forward your suggestion to our developers for future consideration.

Kind regards,

Lior

MyHeritage team 

Lior Shaked
Israel
- Reply
18
RE: premium back to basic [12]
Kristin Pietschmann
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Dear MyHeritage Team,

I'd like to downgrade my Account to a Basic Membership and couldn't find this option. There was also no response to the email that I sent you. Could someone please help me?

Thanks and Cheers

Kristin 

Kristin Pietschmann
Deutschland
- Reply
19
RE: premium back to basic [13]
Aviv Ben-Arie
- Close

Hi Kristin,

Thank you for writing to us.

I have completed this for you.

Regards,

Aviv

MyHeritage Team  

Aviv Ben-Arie
Israel
- Reply
20
RE: premium back to basic [10]
Andrej Ramšak
- Close

Hello.

 One question. If I upgrade to premium, build a big family tree (500 members), then I'd like to stop paying (it is already build and premium option is expensive) - will I be still able to access my whole tree or not?

 

Br,A 

Andrej Ramšak
- Reply
21
RE: premium back to basic [10]
Angi Morrison Shields
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I've been trying to find out how to downgrade my site as well back to basic. Any help with this?

 

 

 

 

Angi Morrison Shields
- Reply
22
RE: premium back to basic [11]
Aviv Ben-Arie
- Close

Hi Angi,

Thank you for writing to us.

I have stopped the recurring payments for your site, however still your Premium plan expires only on May 30 2013. Are you sure that you would like a downgrade at this time?

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
- Reply
23
RE: premium back to basic [10]
Kimberley Rome
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Sorry to be a pain, I've been searching for a while to try and find how to downgrade my account back to the unpaid basic one.

 

I had wanted to trial the premium account but made no more headway on my family tree and would like to downgrade my account

 

apologies for the inconvenience,

 

Kim 

Kimberley Rome
United Kingdom
- Reply
24
RE: premium back to basic [11]
Aviv Ben-Arie
- Close

Hi Kimberley,

Thank you for writing to us, and sorry about the delay.

I have answered you via email.

Regards,

Aviv

MyHeriitage.com Team  

Aviv Ben-Arie
Israel
- Reply
25
RE: premium back to basic [12]
esteban ruiz
- Close

Hi Aviv 

I would like to downgrade to basic. I understand payment is refund.

Thanks

 

esteban ruiz
España
- Reply
26
RE: premium back to basic [13]
Aviv Ben-Arie
- Close

Hi E,

Thank you for writing to us.

I can see that you have just upgraded your site to the PremiumPlus plan. Can you please further explain why you are requesting to cancel this transaction?

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
- Reply
27
RE: premium back to basic [14]
esteban ruiz
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I'm not satisfied with the extra features!

 

Regards,

 

Esteban 

esteban ruiz
España
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28
RE: premium back to basic [15]
Aviv Ben-Arie
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Hi Esteban,

Thank you for writing to us.

I have sent you an email, please take a look.

Regards,

Aviv

MyHeritage.com Team 

Aviv Ben-Arie
Israel
- Reply
29
RE: premium back to basic [12]
German Ruiz
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Hi,

I have the same problem too.  Don't exists any link that convert my account to free. It's possible do that?

 Thanks

Germán

German Ruiz
- Reply
30
RE: premium back to basic [13]
Arbel Z
- Close

Hi!

I fixed it for you.

 

Best Regards,

Arbel / MyHeritage.com Team 

Arbel Z
Israel
- Reply
31
RE: premium back to basic [14]
Bernard DENIS
- Close

Hello,

I can't find the link to go back to basic either! I have just been charged witout warning!

Too late for now?

Bernard 

 

Bernard DENIS
France
- Reply
32
RE: premium back to basic [15]
Esther Weinberg
- Close

Hi Bernard, 

The sales team will be in touch with you in the next few days to rectify this.

Thanks, Esther / MyHeritage Team 

Esther Weinberg
- Reply
33
RE: premium back to basic [15]
Bryan O'Regan
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Hi,

For our family site, there are 2 premium users; I wish to cancel my personal subscription but I see no option to do so. This is not fair. There is no help on the subject and it seems from past posts that you will downgrade to basic only when someone contacts you to do so. There should always be an option to opt out of a service. Some sites choose not to have this option available to deter users from cancelling subscription. I presume this is an oversight on your part?

Having this option would create a better user experience.

Regards,

Bryan

Bryan O'Regan
- Reply
34
RE: premium back to basic [16]
Aviv Ben-Arie
- Close

Hi Bryan,

Thank you for writing to us.

I have answered you via email.

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
- Reply
35
premium back to basic
Reda
- Close

Hello, 

I would like to downgrade to basic. Thanks

Reda
C/Castillo de Constantina, 11, 3ºD
- Reply
36
RE: premium back to basic [18]
Aviv Ben-Arie
- Close

Hi Reda,

Thank you for writing to us.

I have completed this for you.

Regards,

Aviv

MyHeritage Team  

Aviv Ben-Arie
Israel
- Reply
37
RE: premium back to basic [19]
Thorsten Dietz
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Could you downgrade my second site to Basic as well please? I want to transfer data to my actual site.
Thorsten Dietz
Sweden
- Reply
38
RE: premium back to basic [17]
Vivek
- Close
Can someone convert my account back to basic please, thanks in advance..
Vivek
Austin, TX
- Reply
39
RE: premium back to basic [18]
Dee Partridge
- Close
can you please convert my account back to basic - it says site expired and I cannot access anything....
Dee Partridge
United Kingdom
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