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Date problem with calendar alert emails for non-USA countries
Steven Fox
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Hi,

I live in a country that is 18 hours ahead (GMT 12) of the USA.  I receive my calendar alert emails at 7:30am but the messages in the email are 1 day out.  e.g. It says there is a birthday today but it was actually yesterday!  I guess the servers are in the USA so are using the US date/time to decide what to send and when.

Each recipient of the emails could be in a different time zone.  The emails need to take into account the date/time of the person receiving the email.  Maybe you need to look at the physical address of the person or have a field in their profile so that they can enter their date/time offset.

Then rather than sending the emails only once each day (presumable you do them at about midnight US time) you would need to run it each hour and send the emails for all recipients who just had a midnight.  The same number of emails would be sent but they would be sent throughout the 24hour day and would have the correct date content.

Regards

Steven

Steven Fox
New Zealand
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RE: Date problem with calendar alert emails for non-USA countries
Steven Fox
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I just also noticed that within the website it is doing the same thing.

Right now in my country it is the 8th of January.  There is a person in my tree who has a birthday today but the website is saying it is his birthday tomorrow.

Regards

Steven

Steven Fox
New Zealand
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RE: Date problem with calendar alert emails for non-USA countries [2]
Esther Weinberg
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Hi Steven,

Thank you for writing to us. 

We are aware of this time zone issue that you are reporting.

We are working on fixing this for the future. 

We will let you know when we have done so. 

Best Regards, Esther / MyHeritage Team

Esther Weinberg
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RE: Date problem with calendar alert emails for non-USA countries [3]
Marek Marczyński
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The time zone issue still is actually. Does anyone know when that issue will be fixed?

Best regards,

Marek

Marek Marczyński
Polska
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5
RE: Date problem with calendar alert emails for non-USA countries [4]
Justyna Lerche
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Witam Pana,

dziękujemy za zapytanie. Panie Marku - niestety nie wiemy jeszcze dokładnie kiedy będzie ten błąd naprawiony. Jednakże jak to nastąpi poinformujemy Państwa na forum.

Serdecznie pozdrawiam, Justyna

Justyna Lerche
Polska
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