Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
support
Dr. Richard Pavelle
- Close
Does this company actually provide support? There is not link to "ask a representative" so I am concerned that this is not a real company.
Dr. Richard Pavelle
- Reply
2
RE: support
Arbel Z
- Close

Dear Dr. Richard,

I assure you that we are a real companySmile.

 

To ask a representative, just click on the help link in the bottom of the page (or go here: http://www.myheritage.com/help/en/)

and write your question in the search box.  

 Best Regards,

Arbel / MyHeritage.com team 

Arbel Z
Israel
- Reply
3
RE: support [2]
Deleted member
- Close
I can't find the 'ask representative' link on the help page either & the ask a question box doesn't work, so like Dr Richard I too am wondering what's happening!
Deleted member
- Reply
4
RE: support [3]
Noam
- Close

Hi,

If you go to the Help pages, you can start typing your question. You will either get a link to an existing FAQ post,

or you will see a link to email a representative.

 

If this does not work, you can always post your question on the forums, or send a private email to support(at)myheritage.com and you will be answered as soon as possible.

 

Keep in mind that our resources are limited and we can't answer all the emails quickly, so priority is given to paying users.

 

Regards,

Noam \ MyHeritage Team 

Noam
Israel
- Reply
5
RE: support [4]
Ross Scott
- Close

In myheriatge Scott Ross & Kirsty Family web site.

Is this seperate to the Family Tree Builder?  Problems found in the web site are they carried over into the tree builder?. Or are there two seperate programs.? One reason why i ask this is in People and Famalies there seems to be a over abundance of duplications 808 in total and Families as well. What i want to simply to  do is be able correct mistakes and delete repeats etc.But i cannot see any obvious delete or correction tags. I am becoming quite fustrated at not progressing at understanding  the correct proceedures.

With the Tree Builder guide does it only apply to that programe and is there a seperate one for the web site that be can downloaded as well?

Would appreciate you reply with answers to these questions. Regards Ross Scott 10.01/12

Ross Scott
Australia
- Reply
6
RE: support [5]
Noam
- Close

Hi Ross,

 

Please read the following FAQ post about the different types of trees you can have in MyHeritage.com.

In general, web trees can be edited online, but FTB trees can only be edited in the program on your computer.

You can delete trees from your family site if you go to the Family Tree >Manage trees page.

Let me know if you have any other questions.

Noam

 

 

Noam
Israel
- Reply
7
RE: support [6]
Ross Scott
- Close

Hi, i have been rather confused for the last two weeks with not being able to reactivate (1) The  Ross & Kirsty web site ; e.g.the edit(yellow pencil beside the facts . ( 2)  Along with adding a personal photos ,as well!no response!

(3) Also cannot edit the persons details in the modern view as there no plus signs( )showing and the horizontal is too wide. How can that be sized to the screen?

I would like to continue the project, but it seems i am the problem.Ha. Your advise would be greatly appreciated. Awaiting your advice.

regards Ross Scott.

Ross Scott
Australia
- Reply
8
RE: support [7]
Noam
- Close

Hi Ross,

 

Your family site has 4 trees in it, all were published from the program Family Tree Builder.\

These trees are not editable online.

 

To edit them, open the program on your computer (Start > All programs > MyHeritage > Family Tree Builder)

open the relevant project,

make the changes

and publish to the family site.

 

Regards,

 

Noam 

Noam
Israel
- Reply
 
Loading...
Loading...