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Invited members name showing incorrectly
Steven Fox
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Hi,

 When I invite a new female member to my site the email sent out uses their maiden name.

In the invite member list the name is shown correctly but the email to the person is incorrect and from then on the site refers to the person using their maiden name not their married name.

This appears to be a bug.

Regards Steven

Steven Fox
New Zealand
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2
RE: Invited members name showing incorrectly
Noam
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Hi Steven,

 

Nice catch, looks like you are right.

I will aks our Development Team to fix this.

 

Regards,

Noam / MyHeritage Team 

Noam
Israel
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3
RE: Invited members name showing incorrectly [2]
Steven Fox
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Hi Noam,

Any news from the development team regarding my original error with maiden names?

I constantly get asked by woman who receive emails addressed to their maiden name to fix it but I can't.

Regards Steven

Steven Fox
New Zealand
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4
RE: Invited members name showing incorrectly [3]
Noam
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Hi Steven,

 

Not yet, I will ask them about it again.

Noam 

Noam
Israel
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5
RE: Invited members name showing incorrectly [4]
Steven Fox
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Extra info.

It does not happen for every woman so I did some checking and it appears to be for woman who have got devorced.  In this case it appears MyHeritage assumes the woman is now using her maiden name which is not correct unless she changes her name back legally.  FTB shows the correct married name for these woman.

Steven

Steven Fox
New Zealand
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6
RE: Invited members name showing incorrectly [5]
Noam
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Thanks Steven, that makes sense.

I will forward this information to our Developers.

 

Noam 

Noam
Israel
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7
RE: Invited members name showing incorrectly [6]
Steven Fox
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I found another situation where the names are incorrect.

 If 2 people are listed as partners in FTB i.e. they were never married then when published  the woman is shown with per partners surname.

Have the developers made any progress on these name bugs?  I get emails every week from woman in my tree asking for their surname to be corrected and I can't fix it.

Steven Fox
New Zealand
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8
RE: Invited members name showing incorrectly [7]
Noam
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Actually you can fix it, as long as she is only a member in your site, and you invited her.

go to the Tree, find her individual and click on "view profile"

in the profile page, click on "Edit account" and change the account's name.

If you don't see the "Edit account" button, it means she has to do so herself. You can instruct her to log in to her account,

click on My Profile (top right corner) and then on "Edit account".

 

If she needs assistance she can contact Support(at)myheritage(dot)com.

 

I will remind our developers of your request of changing this behavior

 

Regards,

Noam 

Noam
Israel
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9
RE: Invited members name showing incorrectly [8]
Steven Fox
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There are many examples I can give where the web site does not match what FTB shows.

Create a couple and mark them are "partners".  Add a child.  Add a "divorced" event.

In FTB it shows the mother with the correct name.  On the web it shows her with the fathers surname ????? If you change the "divorced" event to "separation" then it shows correctly.

So using divorced somehow tricks it to think the people were at one stage married which they were not.

Steven Fox
New Zealand
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10
RE: Invited members name showing incorrectly [8]
Steven Fox
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Hi Noam,

But the problem is the publishing between FTB and the web site.  All the names show correctly in FTB but there are a number of problems on the website.

The persons name is showing correctly on the web account but incorrectly when emails are sent or in the family news entries that refer to her.

e.g. The person had a birthday and the news item said "aaaaaaaa bbbbbbbb (born cccccc) turned 44" . She never changed her name to bbbbbbbb so it should have just said "aaaaaaaa cccccc turned 44". 

Steven

Steven Fox
New Zealand
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11
RE: Invited members name showing incorrectly [9]
Noam
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I will send you an email about this so that you can give me specifics.

Noam 

Noam
Israel
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12
RE: Invited members name showing incorrectly [2]
Svein Arne Vårdal
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Have a similar problem.

I made a mistake when inviting two of my brothers. Used wrong emailadress once and now one of my brothers are showing up with wrong name but right image in members page.  Have tried to remove the person showing up incorrectly and the invite him again, but the error is the same.

Svein Arne Vårdal
Norge
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13
RE: Invited members name showing incorrectly [3]
Noam
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You can go to his profile through the Site Members page,

and edit his account.

 

If you are not successful,  

 

Please give me his email address and I will remove it from our system so that you can invite him again.

You can send me the address to support(at)myheritage(dot)com.

 

Regards,

Noam / MyHeritage Team 

Noam
Israel
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14
RE: Invited members name showing incorrectly [4]
Svein Arne Vårdal
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I updated his profile and viola.  Now it's all OK

 

 Thanks

 

Svein 

Svein Arne Vårdal
Norge
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