I recently upgraded to the 5. whatever and lost everything but my mother and father,I had info from my mother dating back to 1828 and now it's all gone WTH,although I have backup research,it was a pain to put everything there and what if I hadnt had the backup?then I would really be PO'd
Hi William, Can you please try the following:
1) Reinstall Family Tree Builder from the following link: http://web009.myheritage.com/public/updates/1170/family_tree_builder_1170_cd.exe 2)Open up family tree builder (After you have reinstalled it using the l ink above, and go to Tools > options, and please tell me what is written under Projects directory -this is where Family Tree Builder looks to find your projects saved on your computer)
2) Run a search on your computer for files with a .zed extension (you can search for *.zed). These are your Family Tree Builder Projects, that are saved on your computer.
Please let me know what you find. Thank you very much for helping us solve this issue!
Esther / MyHeritage Team