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What is the difference between Basis an Premium support
Leif Carsten Sommerdal
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Is this a correct assumption:

  1. Basis support doesn't exist
  2. Premium support will be given if we already know the solution to the problem
  3. There is no guarantee that problems/questions ever will get an answer

Hapy xmas

Leif Nielsen

Leif Carsten Sommerdal
Danmark
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RE: What is the difference between Basis an Premium support
Uri Gonen
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Hi Leif

We try to answer all our customers, and obviously give priority to paying customers. If we don't know the solution to the problem we try to ask more questions so that we understand the problem better. Sometimes there is no current solution and we attempt to solve the problem in the next version of the product.

If you have a specific question that you would like to ask or problem you are encountering, I'll be happy to try and answer it.

Happy Holidays

Uri 

Uri Gonen
Israel
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