The new chart feature is a very nice!! However, while experimenting with printing I chose Adobe PDF as the printer so I could study the chart and be able to take the file somewhere to print in color. While checking the chart I noticed that many of the people do not have any info below their photo, only 1 or 2 dashes. Needless to say I am unable to print the family tree chart. I tried this with several of the chart choices with the same result.
Is this a known bug and is it being investigated? Please advise as this is a great benefit of the program!!
Hi, I downloaded the .exe file update to my laptop. Sometimes it installs faster than directly from the internet. I then backed up my files and installed the update. I reran a previous chart and saved to PDF. Sorry to say the same problem exists....missing names and data. Where do we go from here? Looking forward to hearing from you.
I have the exact same problem. If the chart goes back 6 generations it's ok when output as a PDF, but taking it to 7 generations and I just get the tree lines, photos and names. All other details are missing. Trying to output this as JPG crashes the applications.
This is really disappointing as one would expect such features to scale, and clearly it doesn't. It shouldn't be left to users of a released product to find what are essentially fundamental defects in the product (I'm a QA manager for a major software company, hence why I'm a little passionate about this).
I'm hoping we might get a patch for this, it looks really good but is useless for me at the moment.
Thanks for your comment. I'm going to investigate Mr Heritage contacts to see if they are aware of this problem. I've already had comments from family about the jpg file family tree I sent them. All positive.
Prior to actually printing the poster I wanted to "play" with the various charts. Printing costs are fairly high, so getting the poster correct the first time is essential.
I also experimented with PDF vs JPG, whole and divided files. Still the problem exists. We'll see. If I find out anything more I will post here.
Thanks Roger - keep me posted. I have managed to get great output with smaller trees (I say smaller, they're still rather big). One problem I also had even with the smaller trees was occasionally peoples surnames would be missing, but playing with the font sizes fixed that.
Anyhow, for the smaller trees I have sent off for a poster ! PDF produces far better quality than JPG, but a lot of poster printing sites don't do PDF. Found one in the end; http://www.posterjack.co.uk/ (I'm not affiliated with this company) - they do a great selection of sizes and the website was great, but the proof will be in the delivery of my poster this week (which is coming from Germany!).
So I was all fired up to do the same as a Christmas present for various family members, but the larger trees suffer from this "no text" issue. So frustrating...
Thanks - I will try this tonight and see how I get on.
Does this also fix the issue where sometimes people's surnames would be dropped from the tree. This seemed to be slightly random in nature, but was occuring within the application itself so wasn't only restricted to the PDF output.
I appreciate they might be two very different issues though.
Really appreciate the update on this, I will let you know my results shortly !