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Program crashes when I look at my photos
Jblonar
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For the last couple weeks, even before I started beta testing v5, whenever I go to look at my photos; the program crashes.  Everything works fine until the thumbnails are finished loading.  Attached is a photo of the message window that comes up.  I have 1282 photos in the tree; could that be the problem?
Jblonar
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runtime error.jpg
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RE: Program crashes when I look at my photos
Esther Weinberg
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Hi Jason, Thank you for writing to us. Can you please tell me what operating system you have? When do you get this error message? What are you doing exactly when you see it? Does it happen with every project in Family Tree Builder? You can test that by creating a new small project and see if you get the same error when doing the same things. Best Regards, Esther / MyHeritage Team
Esther Weinberg
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3
RE: Program crashes when I look at my photos [2]
Jblonar
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I tried your suggestion to see if it crashed in another project; and it didn't.  What would that mean?
Jblonar
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4
RE: Program crashes when I look at my photos [3]
Esther Weinberg
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Hi Jason,

Is this problem happening with the latest version of Family Tree Builder, that you downloaded, as well?

Please let me know.

Best Regards, 

Esther / MyHeritage Team 

Esther Weinberg
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5
RE: Program crashes when I look at my photos [4]
Jblonar
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Yes, it's happening with FTB v5 as well
Jblonar
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6
RE: Program crashes when I look at my photos [2]
Jblonar
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Hi Esther,

I'm using Windows Vista.  The message pops up after the thumbails have loaded.  It doesn't happen when i add photos, only when I look at the photos i have.  As for your suggestion, i will try that.

Thanks

Jblonar
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