Nothing is more frustting than being ignored. May I suggest that emails sent to Support be acknowledged with an auto response at least stating that you received the enquiry.
I've sent several queries and don't know for sure that they were ever received, or that you will be looking into the problem/query, and will get back to me whth an answer.
Agreed. I am a PremiumPlus member, and one of the perks of this subscription (supposedly) is prompt support. I emailed twice last week and have heard nothing. Did they even receive my queries?
We are sorry for the delay in answering you both. We were away for holidays last week.
We have since answered you both.
Esther / MyHeritage Team