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BEWARE, BEWARE. I want a REFUND
Brian cool blue Corcoran
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You people dangle the free three days and bill people as soon as the credit card is received by you. and don't explain the steps to receive your service. I want a REFUND MASTER CARD  will contact you. I don.t what the299.99 service you offered. I WANT A REFUND.

September 4. 2010 to september 7, 2010 was free but I don't want the 299.99 offer. I WANT IT CANCELLED AND I REFUND ON MY Mastercard.

Brian cool blue Corcoran
Canada
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2
RE: BEWARE, BEWARE. I want a REFUND
Esther Weinberg
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Hi Brian,

According to our database, you are a basic member that has not yet purchased a subscripton plan, can you please tell me what the problem is that I can help you with?

Best Regards, 

Esther / MyHeritage Team

Esther Weinberg
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3
RE: BEWARE, BEWARE. I want a REFUND
Viv Hordern
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Me too!!! I find this program so frustrating.  I paid for the basis now all I get is the promo for the next level, not what I want at all....have you heard anything back yet??
Viv Hordern
Australia
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4
RE: BEWARE, BEWARE. I want a REFUND [2]
Esther Weinberg
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Hi Viv,

Thank you for writign to us. 

What is that problem that I can help you with?

Best Regards, 

Esther / MyHeritage Team 

Esther Weinberg
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5
RE: BEWARE, BEWARE. I want a REFUND [3]
Viv Hordern
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Hi Esther, thanks for responding to my query.  I am not happy at all with the way the program works..............I can't find the search information I need, I cannot enter the types of information I want on my tree, I can't even find easily where to enter a person onto the tree & I have more to do with my time that fiddle around with a program that's supposed to make the process easier.  I also resent the constant marketing that comes up to go to the next level to get the facility you need for your tree.  I have no intention of adding anything, in fact I want my money back. I am totally dissatisfied with the program.  Do I need to go back to the company who processed my original transaction or can it be organised by you?

Thank you again for your response Esther..

Viv Hordern

Viv Hordern
Australia
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6
RE: BEWARE, BEWARE. I want a REFUND [4]
Esther Weinberg
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Hi Viv,

Firstly, to see how to research your family, please see the following post in our FAQ:

How do I research my family history?

Regarding  entering information into your tree: Your tree was originally created in Family Tree Builder- the software on your computer. This means that you have to edit your tree in Family Tree Builder, and then republish it to your family site wheever you wish to make changes to your tree. 

Please see: 

If I use Family Tree Builder can I still have a tree I can edit online?

Regarding your subscription, your site is a basic site, that is free. You did not pay for the site. We are sorry that we push the Premium plans. We do offer free plans, but we must also maintain MyHeritage as a sustainable business so that you and our other users will be able to continue enjoying it for many more years to come.

 Best Regards,

Esther / MyHeritage Team

Esther Weinberg
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7
RE: BEWARE, BEWARE. I want a REFUND [5]
Viv Hordern
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Well, actually I have a reciept from Plimus Sales for $138.04 AUD 09 August 2010 for a 2 year subscription to My Heritage. That is reference No: 53740358.  I have a second email address:craftessentials@optusnet.com.au there's also a welcome email from MyHeritage.  upgrading my Hanley web site. 

I'm not really interested in trying to sort through the program, I have already spent hours trying to follow it & I'm afraid I have not had any luck.  Maybe it's me, but I am not happy spending that much money or time on a program which is supposed to be easy to operate & my upgrade has not even been added to my site as far as I can see, so I want my money back!.

Viv Hordern
Australia
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8
RE: BEWARE, BEWARE. I want a REFUND [6]
Esther Weinberg
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Hi Viv,

We have refunded your payment. 

Best Regards, 

Esther / MyHeritage Team

Esther Weinberg
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