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restoration of family tree builder
Elizabeth Osborn
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my computer crashed.  I went to my on line family tree and clicked on manage trees.  At one time you were able to restore your tree to your computer from there.  There is  no line.  I then tried the download link.  I can down load the program, but can't seem to get my information into it.  How do I do this.
Elizabeth Osborn
Tacoma, WA
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2
RE: restoration of family tree builder
Esther Weinberg
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Hi Elizabeth,

If your tree was published to your family site, then on your site, under Manage trees > more, you will see the option to download or to export a Gedcom file. 

Are you still having difficulties doing this?

Please let me know. 

Best Regards, Esther / MyHeritage Team

Esther Weinberg
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3
RE: restoration of family tree builder [2]
Deleted member
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Hi, I don't have an option "more" and can't do it could you help me , please or where i may call. Thank you!
Deleted member
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4
RE: restoration of family tree builder [3]
Daniel
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Hi Raisa, It seems you have 2 accounts in MyHeritage and this is generating a little confusion. I will write you a detailed mail about what to do.

Daniel
Israel
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5
RE: restoration of family tree builder [4]
Deleted member
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Thank you, I am ready to fololow your instructions
Deleted member
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6
RE: restoration of family tree builder
Eric Dalton
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If you still have the tree online, just export a gedcom file and import it into FTB.
Eric Dalton
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