For the past several days, I have not been able to add messages to the message boards in our brand new Premium Plus site--it works for awhile, then jumps me back to the Main page and and does not post the message. This is only happening on this Premium Plus site and not on the other 5 sites (1 is Premium).
I have tried to contact MyHeritage support both by the contact form on the site and by replying to earlier emails from support and am getting no response whatsoever from any support.
We were promised the Premium Plus site would get priority support, but we are getting NO support, so now I am trying to contact the intial person who took our order to upgrade to Premium Plus site--I was told to send email to Yakir and ask Stephen to call and last week he did and we ordered 5 years of Premium Plus Site.
But now our members are very worried as we cannot get the support and the site is not working and we may have to cancel the order.
How can we do that?
We are really trying to make this work, but I also read that Message Board messages are not sent out in the Weekly Newsletter so that is a bit worrying!
I hope this message posts ok.
Thanks for any "support"--hopefully nothiing is "heating up" over there.
I have had other members log in and they can post to this site. I can post to other sites, but for some reason I cannot post to this new Premium Plus site. I use Firefox 3.6.8. I am going to try to log in as a regular member (I am Site Admin).
Thank you for your response. I did try clearing cookies, cache, history, etc, restarting browser, restarting computer. I will start out with the ability to post messages (under my Site Manager login), but after a period of time, it starts refusing to post the message after clicking "send" and jumps me back to the Main Screen--I try and try and try and same problem. I then sign out and sign in as a "test" member and am able to post messages.
All I can send is a screen shot of the last page where I click "send" because it then jumps back to Main page, so not really any screen shot.
So, as it is sporadic--but consistent--every day it has been happening--I hope someone could jump in at the time it goes down and then reproduce the problem.
Thanks for following up. It would happen after I had posted several topics (I was migrating all my old messages from MyFamily.com website we had had since 1999, so lots of posts) in a row, so maybe can't reproduce unless I' ve added several topics.
Is there a time limit or message limit for postings?