Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
Unable to add messages to Message boards in one of my 6 sites--A Premium Plus site
Pat
- Close

For the past several days, I have not been able to add messages to the message boards in our brand new Premium Plus site--it works for awhile, then jumps me back to the Main page and and does not post the message.  This is only happening on this Premium Plus site and not on the other 5 sites (1 is Premium).

 I have tried to contact MyHeritage support both by the contact form on the site and by replying to earlier emails from support and am getting no response whatsoever from any support.

 We were promised the Premium Plus site would get priority support, but we are getting NO support, so now I am trying to contact the intial person who took our order to upgrade to Premium Plus site--I was told to send email to Yakir and ask Stephen to call and last week he did and we ordered 5 years of Premium Plus Site.

 But now our members are very worried as we cannot get the support and the site is not working and we may have to cancel the order.

How can we do that?

We are really trying to make this work, but I also read that Message Board messages are not sent out in the Weekly Newsletter so that is a bit worrying!

I hope this message posts ok.

 Thanks for any "support"--hopefully nothiing is "heating up" over there.

Pat
- Reply
2
RE: Unable to add messages to Message boards in one of my 6 sites--A Premium Plus site
Pat
- Close

I have had other members log in and they can post to this site.  I can post to other sites, but for some reason I cannot post to this new Premium Plus site.  I use Firefox 3.6.8.  I am going to try to log in as a regular member (I am Site Admin).

Any ideas from anyone?

Pat
- Reply
3
RE: Unable to add messages to Message boards in one of my 6 sites--A Premium Plus site [2]
P Walker
- Close

I still cannot post messages if I am signed in as Site Admn.  I created another member login for me using different email, but as regular member and that allows me to post!

So, there's a problem with my Site Admin role that keeps me from posting messages!!!!!!!!!!!!!

How to fix that?

P Walker
- Reply
4
RE: Unable to add messages to Message boards in one of my 6 sites--A Premium Plus site [3]
Noam
- Close

Hi Pat,

 I apologize for the delay in answering you.

I logged in to your site with your Site Manager email, and did not have any trouble adding a topic to the message boards. 

Could you please try to clear the cookies in your browser, and then try again?

If you still fail, please send me a screen shot to illustrate the exact steps you are taking.

 

Regards,

Noam \ My Heritage Team

Noam
Israel
- Reply
5
RE: Unable to add messages to Message boards in one of my 6 sites--A Premium Plus site [4]
Pat
- Close

Thank you for your response.  I did try clearing cookies, cache, history, etc, restarting browser, restarting computer.  I will start out with the ability to post messages (under my Site Manager login), but after a period of time, it starts refusing to post the message after clicking "send" and jumps me back to the Main Screen--I try and try and try and same problem.  I then sign out and sign in as a "test" member and am able to post messages.

All I can send is a screen shot of the last page where I click "send" because it then jumps back to Main page, so not really any screen shot.

So, as it is sporadic--but consistent--every day it has been happening--I hope someone could jump in at the time it goes down and then reproduce the problem.

Pat
- Reply
6
RE: Unable to add messages to Message boards in one of my 6 sites--A Premium Plus site [5]
Noam
- Close

Hi Pat,

 

I created 10 new topics in your PremiumPlus site, without a problem.

If this problem happens again, could you please specify which message board you are trying to add a topic to?

Regards,

Noam
Noam
Israel
- Reply
7
RE: Unable to add messages to Message boards in one of my 6 sites--A Premium Plus site [6]
Pat
- Close

Noam,

 Thanks for following up.  It would happen after I had posted several topics (I was migrating all my old messages from MyFamily.com website we had had since 1999, so lots of posts) in a row, so maybe can't reproduce unless I' ve added several topics.

Is there a time limit or message limit for postings?

It was happening on several boards I had created.

Thanks, Pat

Pat
- Reply
8
RE: Unable to add messages to Message boards in one of my 6 sites--A Premium Plus site [7]
Noam
- Close

Hi Pat,

No, there is no limit that I know of.

If this problem happens again, please try to give me addtitional details (which board, how many posts did you put in the same session)

 

Regards,

 

Noam. 

Noam
Israel
- Reply
 
Loading...
Loading...