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Corrupted Program
member
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This program does not work properly. I cannot export name list to excel, import photos to specific individuals, get through 1 day without having to reinstal the tool bar and the inability for My Heritage to fix any of the problems.
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RE: Corrupted Program
Rhianna W
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I'm sorry to hear you've had so many problems!

Can you please tell me which version of the program you are using (Help > About MyHeritage)

What operating system and anti virus software do you have running on your computer?

Please use this link to install the latest version of Family Tree Builder:

http://www.myheritage.com/FP/FamilyTreeBuilder/family_tree_builder_916_p.exe

 

Keep me posted on your progress

Rhianna W
Tel Aviv, Israel
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3
RE: Corrupted Program [2]
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I am running Tree Builder 4.0. The operating system is Microsoft Vista Home Premium with Webroot Security Essentials. I have totally removed your program from my computer and then reinstalled it to try to solve some of the problems with no luck. The link you give me is the same as I just used to reinstall your program.
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4
RE: Corrupted Program [3]
Rhianna W
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I'm not sure the exact cause of the problems you are having. I can say, however, that thousands of users with Windows Vista are able to use Family Tree Builder with no problems. I see that you've already had some correspondence with support and haven't been able to resolve your problems. I'm sorry you continue to have trouble. If you're willing to continue to work with us we'll do our best to get you up and running. My guess is that the security on your computer (either in Vista itself or in your anti virus software) is causing the problem. Let's start with a few things to see if it makes a difference. 1. Please make sure you are logged in as the administrator of your computer when installing Family Tree Builder. 2. Please add the following .exe files as "accepted" in your anti virus software: MyHeritage.exeFamilyTreePublisher.exeFamilyTreeBuilder-Comm.exe Keep me posted....
Rhianna W
Tel Aviv, Israel
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5
RE: Corrupted Program [4]
member
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I have Rechecked my security settings for this program and then did a restart. I tryed the program and my problems continue.
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